Assistant Community Manager - Boston, MA

Greystar Management Services•Boston, MA

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices and payments, collects rent and other payments, completes bank deposits and reconciliations, and uses property management software to record and report on the community’s financial activity. The position also supports resident relations, lease enforcement, collections, move-outs, evictions, and owner communications. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations in accordance with company policies and procedures. The role may also support leasing and marketing activities.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Collect and post rent, fees, and other payments; prepare bank deposits, reconcile bank accounts, prepare financial reports, and process invoices and payables.
Use property management software such as Yardi or OneSite, entering transactions accurately and completing system updates and backups.
Review resident files and accounting records for unpaid balances or late fees, communicate with residents about outstanding amounts, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices for payment, verifying work or purchases, obtaining manager approval, coding charges, and coordinating communications as needed.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
Support leasing and marketing as needed by greeting prospects, gathering prospect information, showing apartments and models, closing leases, collecting lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate roles, or weekly, monthly, and/or quarterly bonuses for onsite property roles.