Assistant Community Manager

QuadReal Property Group • Calgary, AB

9d • Onsite

About The Position

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and execution of resident appreciation events. All duties will be completed while upholding QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.

Requirements

• Experience in Property Management, Hospitality, or other closely related industries
• Post-secondary education preferred
• Strong attention to detail, problem-solving, ability to multitask
• Must be a self-starter with a high degree of initiative, flexibility, and professionalism
• Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and residents
• A passion for excellence in customer service delivery
• Ability to work flexible hours
• Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
• Familiarity with smart phone and tablet technology

Responsibilities

• Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
• Conduct regular property inspections and report any maintenance or safety concerns
• Coordinate maintenance requests and follow up to ensure timely completion of repairs.
• Assist in organizing preventive maintenance schedules for the property.
• Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
• Assist with lease administration, including processing new leases, lease renewals, and terminations.
• Maintain positive tenant relations by addressing issues in a timely and professional manner.
• Assist in enforcing lease agreements and property rules and regulations.
• Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
• Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.
• Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
• Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
• Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
• Carry out lease administration
• Maintain accurate records of all transactions, maintenance requests, and resident interactions.
• Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
• Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.
• Assist with rent collection and ensure timely payment by tenants.
• Follow up on overdue payments and assist with issuing late notices.
• Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
• Collect rent and manage late payment issues, including issuing notices for non-payment.
• Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
• Help the Community Manager manage evictions and legal notices, ensuring proper procedure is followed.
• Familiarity with local, tenancy laws and regulations.

Benefits

• competitive total rewards package
• performance-based incentive plan
• comprehensive health & dental benefits
• pension plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree