Assistant Community Manager [16 hours per week]

ACC Management Group • Cottage Grove, WI

11d • Onsite

About The Position

Glen Grove Apartments—a welcoming Section 8 / Section 42 affordable housing community—is looking for a Part-Time Assistant Community Manager to join our team! As the Assistant Community Manager, you’ll be at the heart of daily operations and resident experience. This role involves assisting with leasing activities, applications, and resident onboarding, supporting compliance with Section 8 and Section 42 (LIHTC) regulations, providing customer service to residents and prospects, maintaining accurate records, and collaborating with the Community Manager to ensure smooth property operations.

Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• 1-2 years of leasing or property management experience preferred.
• Experience with Onesite software is a plus.
• Familiar with affordable housing programs (a plus—but we’ll train the right person!)

Responsibilities

• Assisting with leasing activities, applications, and resident onboarding
• Supporting compliance with Section 8 and Section 42 (LIHTC) regulations
• Providing friendly, professional customer service to residents and prospects
• Maintaining accurate records and assisting with reporting requirements
• Collaborating with the Community Manager to ensure smooth property operations
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED