Assistant Community Manager

McKinley Companies LLC•Orlando, FL

3d•$60,000 - $66,000•Onsite

About The Position

McKinley is looking for an experienced and driven individual within the Orlando, FL area who will thrive in a challenging and fast-paced environment. As Assistant Community Manager, you will partner with the Community Manager to oversee day-to-day community operations, support team development, and help drive resident satisfaction, occupancy, financial performance, and property quality. This is an excellent opportunity for a motivated leader who is ready to take on increased responsibility and grow within McKinley.

Requirements

Minimum of 3 to 5 years of experience and/or training in leadership, sales, collections, or customer service.
Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
Leadership potential with the ability to coach, support, and develop team members.
Strong communication, problem-solving, and conflict-resolution skills.
Ability to review financial data, operational reports, and performance metrics to identify issues and support business goals.
Customer-focused mindset with the ability to listen to residents' needs and provide appropriate housing solutions.
Ability to make sound decisions, take initiative, and follow through on responsibilities.
Thorough knowledge and understanding of federal and state Equal Housing Opportunity laws.
Ability to understand and follow safety rules and procedures.
Valid driver's license and access to transportation for assigned outreach, travel between McKinley offices, and travel within the community.

Responsibilities

Supports the Community Manager in overseeing daily community operations and achieving goals related to resident satisfaction, occupancy, revenue, property quality, and compliance.
Assists with monitoring operational metrics, reports, budgets, expenses, leasing activity, and occupancy trends to identify opportunities and support corrective action.
Helps ensure consistent execution of McKinley standards across leasing, service, and community presentation.
Serves as an escalation point for resident concerns when needed, resolving issues professionally and in alignment with company standards.
Conducts routine audits and inspections of buildings, grounds, amenities, and vacant apartments to ensure quality standards are maintained and corrective actions are completed.
Reinforces expectations for product quality, service standards, and resident engagement.
Supports accurate execution of leasing, renewals, and collections in partnership with centralized and on-site teams.
Partners with the Maintenance Supervisor to ensure timely completion of work orders, apartment turns, preventive maintenance, and emergency response.
Assists with overseeing vendor performance and compliance with McKinley standards and agreements.
Supports the implementation of capital projects and ongoing maintenance initiatives.
Assists with onboarding, training, and coaching team members, including Resident Experience Associates, Coordinators, and Leads.
Helps coordinate scheduling, coverage planning, and workload prioritization to ensure smooth daily operations.
Participates in performance feedback, employee recognition, and corrective action processes in partnership with the Community Manager.
Ensures adherence to company policies, procedures, Fair Housing requirements, leasing criteria, and documentation standards.
Assists with identifying and mitigating operational and compliance risks.
Steps in as acting Community Manager when assigned, helping maintain operational continuity and community performance.
Demonstrates flexibility to support community needs, including evenings and weekends as required.
Exemplifies integrity, professionalism, accountability, and McKinley's core values while creating a positive experience for residents, prospects, employees, vendors, and outside contacts.