Assistant Community Manager

Arqline • Charlotte, NC

1d • Onsite

About The Position

The Assistant Property Manager plays a vital role in supporting the Property Manager in the effective management of the property, with a strong emphasis on maximizing lease renewals, managing delinquent accounts, and overseeing maintenance operations. This position requires a proactive individual who can enhance resident satisfaction, ensure compliance with company policies, and drive financial performance through effective management of resident accounts and maintenance teams.

Requirements

• High school diploma or equivalent
• 1-3 years of experience in property management or a related field, with a focus on customer service and leasing.
• Excellent organizational and time management skills, with attention to detail.
• Proficiency in property management software (e.g., RealPage, Yardi) and Microsoft Office Suite.
• Ability to work independently and as part of a team, demonstrating a positive attitude and professionalism.
• Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.

Nice To Haves

• Associate’s degree in Business, Management, or Real Estate preferred.

Responsibilities

• Manage the lease renewal process, ensuring timely communication with residents regarding renewal options & incentives to maximize retention rates.
• Analyze renewal trends and develop strategies to improve renewal rates and resident satisfaction.
• Monitor resident accounts for delinquent payments and implement appropriate follow-up actions, including issuing late notices and coordinating eviction processes when necessary.
• Maintain accurate records of delinquent accounts and communicate effectively with residents to resolve payment issues.
• Assist the Property Manager in the eviction process by preparing necessary documentation and ensuring compliance with legal requirements.
• Oversee daily operations of the property, ensuring adherence to company policies and regulatory requirements.
• Conduct regular inspections of the property to assess maintenance needs and ensure high standards of cleanliness and safety.
• Supervise maintenance staff, ensuring timely completion of work orders and adherence to quality standards.
• Collaborate with the leasing team to ensure effective communication and coordination of resident services.
• Assist in managing budgets, including rent collections, accounts payable, and tenant notices.
• Maintain accurate resident records, including payment histories and lease agreements.
• Foster positive relationships with residents through effective communication and prompt resolution of issues.
• Organize and participate in resident events and functions to enhance community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED