Assistant Community Manager

Hawthorne Residential Partners•Huntsville, AL

19h

About The Position

The Assistant Community Manager supports the community’s day-to-day operations, including leasing, resident relations, rent collection, renewals, and other financial and administrative tasks. Working closely with the Community Manager, this role helps resolve resident concerns, leads by example, and supports the team and community. Responsibilities include supporting leasing and occupancy efforts, maintaining accurate lease documents and resident accounts, assisting with financial reporting, and helping ensure the office, amenities, and common areas are welcoming. The Assistant Community Manager may step into a leadership role when the Community Manager is absent and helps maintain effective team operations and resident service. The schedule is structured around a 40-hour week, with one weekday off. Leasing office hours are Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to daily operations.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to excellent customer service and the company’s Live It culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver efficient solutions.

Nice To Haves

Two years of property management experience preferred.
Six months of previous Assistant Community Manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Conduct tours, respond to leasing leads, and guide prospective residents through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Work toward occupancy goals through leasing performance and resident retention.
Create and manage community social media content to highlight resident events and promote engagement.
Maintain clean, welcoming office, amenity, and common areas.
Oversee rent collection, check scanning, and payment posting for timely and accurate processing.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Step into a leadership role when the Community Manager is absent, maintaining continuity and team momentum.
Support a positive and productive work environment through clear communication and goal-setting.
Help prioritize daily tasks to support smooth operations and exceptional resident service.
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.