Assistant Community Manager
About The Position
The Assistant Community Manager assists the Community Manager with the overall operation of the property. The role handles rent collection and posting, resident delinquencies, evictions and legal notices, and pre-close and closeout accounting processes. The Assistant Community Manager also supports leasing, resident relations, staff training, property inspections, marketing, and resident retention, and assumes responsibility for property operations when the Community Manager is absent. The position is scheduled Monday through Friday during the day, with weekends and holidays as needed. Overtime may be required; the employee must be reachable by phone or pager except during approved time off and available for on-call work when needed due to staffing shortages. Some travel may be required.
Requirements
- Ability to read, write, understand, and communicate in English.
- Ability to use a personal computer and working knowledge of email, Microsoft Word, Excel, and Entrata or other on-site accounting software.
- Ability to use general office equipment, including a telephone, fax machine, printer, copier, 10-key, and key track system.
- Excellent customer service and interpersonal skills, with the ability to relate to others.
- Professional verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to perform basic to intermediate mathematical and accounting functions.
- Ability to read and comprehend financial statements, budgets, reports, and accounting information.
- Comprehension of federal fair housing laws and applicable local housing provisions.
- Ability to multitask, make quick and effective decisions, and analyze and resolve problems.
- Ability to cope with and defuse situations involving angry or difficult people.
- Ability to close a sale, manage a team, and train others.
- Ability to set and meet goals and consistently meet deadlines.
- Ability to maintain flexibility and creativity in a variety of situations and maintain confidentiality.
- Ability to drive an automobile.
- Current driver's license and automobile insurance.
- Real estate license if required by state, and other licenses or certifications required by state law.
- Maintain a professional appearance and comply with the prescribed uniform policy.
- Ability to work regularly and consistently, including weekends and non-traditional holidays as needed; be reachable by phone or pager except during approved time off; and be available for on-call work when needed due to staffing shortages.
- Ability to travel when required.
Responsibilities
- Maintain accounts receivable, including collecting and posting rent, making daily bank deposits, and keeping the rent roll balanced and accurate.
- Complete daily, weekly, and monthly financial and leasing reports accurately and on time, including month-end pre-close and closeout, market surveys, and the lease expiration matrix.
- Audit records and files to identify dates requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
- Collect delinquent balances from former residents.
- Process evictions, including necessary paperwork, serving notices, and attending court hearings.
- Lease apartments as needed and shop competitive properties.
- Manage and create engaging social media content across various platforms.
- Inspect buildings and grounds for safety and cleanliness and notify Maintenance of repair needs.
- Process move-ins, move-outs, and lease renewals.
- Audit new and current lease agreements and resident files for accuracy.
- Assist the Community Manager with staff training on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
- Prepare routine correspondence, rental notices, letters, and memorandums.
- Assist the Community Manager with resident relations and problem resolution.
- Assist the Community Manager with timecard submission.
- Support resident retention, including planning and organizing property social events.
- Assume responsibility for property operations when the Community Manager is absent.
- Participate in company-provided training, including fair housing, safety, non-discrimination, and harassment prevention.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
