Assistant Community Manager

Arrowhead Housing•El Cajon, CA

1h•Onsite

About The Position

Arrowhead Housing is a boutique property management company dedicated to creating unique experiences. We manage various size properties, including apartment communities. We are customer and resident-focused and unwaveringly committed to the highest of standards. We look for big-picture, strategic thinkers with operations and execution experience and an eye for continuous innovation. The Assistant Community Manager assists the Community Manager in managing the building operations and property management team members ensuring the fiscal and operational success of the building. The Assistant Community Manager will work with residents and maintenance team members to support the property retention goals and will have strong team work and accountability.

Requirements

High school diploma or equivalent required.
At least one year of related property management for an affordable housing residential community required.
Must be Proficient in Microsoft Office Suite, including Excel, Word and Outlook
Proficiency in technological systems that are used, phone system with multiple lines ringing and familiar with property management software and other online systems used for marketing, managing properties, leasing and residents.
Must have good communication skills, including verbal and written
Good problem solving and organization skills
Detail Oriented and Organized with good time management skills
Relate well to people from diverse backgrounds
Articulate, patient, organized, customer and detail oriented, enthusiastic, team player and goal oriented
Stamina for fast paced working environment
Self-starter, Ability to work independently and a part of a team

Nice To Haves

Experience working on LIHTC apartment community a highly desired.
Experience using One Site/Real Page or similar program preferred.
Strong knowledge and experience with affordable programs, regulatory requirements and processes preferred
Bilingual desired, but not required

Responsibilities

Assist the Community Manager in the day to day operations of property, including leasing, management, and operations.
Responsible for rent collections and serving notices to pay as needed.
Processing evictions as needed and working with Community Manager for approvals as needed.
Perform data entry and file management tasks to ensure accurate and organized records.
Gather, analyze, and interpret current market and economic trends that may impact the portfolio and communicate with Community Manager and Leasing Manager of changes.
Implement short- and long-range marketing and leasing strategies to achieve the portfolio’s occupancy and revenue goals with Community Manager and Leasing Manager approvals.
Responsible for processing move in and annual certifications and renewals timely, accurately and within our company policies and procedures.
Develop and implement advertising/marketing strategies for properties as needed and ensure that all online marketing sources are updated daily.
Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Assist with the leasing activities to achieve the portfolio’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, showing homes and processing applications as needed and directed.
Prepare lease agreements, change of term notices, etc.as needed and as approved.
Coordinate move-in/move-out related items and documents.
Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Conduct regular property inspections and walk-troughs to ensure compliance with lease terms and regulations.
Oversee tenant maintenance requests and ensure timely completion of make readies, repairs and maintenance tasks, including obtaining bids, walking with contractors, reviewing quality of work, etc.
Manage communication between the vendor/contractor and the client/owner as needed.
Maintain a high level of phone etiquette and customer service when communicating with owners, residents and vendors.
Manage customer and resident relationships and work to address any concerns or issues that arise and promptly communicate to Supervisor as needed.
Working outside normal business hours to respond to the needs of the properties may be required from time to time for emergencies.
Perform any other duties and projects as required by Supervisors or company.