Assistant Community Manager

Associated Asset Management (AAM)•Tempe, AZ

1d•Onsite

About The Position

We are hiring an Assistant Community Manager for our Tempe Office! Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Requirements

Strong computer software and internet proficiency.
Excellent interpersonal skills: positive written and verbal communication abilities.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Proven customer service experience, with a strong emphasis on problem resolution.
Ability to multitask, prepare and process large amounts of administrative and customer service items.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to interact and work positively and effectively with staff at all levels.
Ability to communicate with all levels of management, staff, residents and Boards of Directors.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Provides administrative support to Community Manager(s).
Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
Develops a working relationship with community board members and various committees.
Assists with community inspections of common areas according to AAM’s management contract.
Communicates with homeowners concerning compliance with CC&R’s.
Reviews monthly financials and submits community accounts payable.
Oversees the design review guidelines process.
Assists in reviewing bid proposals.
Travels to and from assigned communities per management contract.
Maintains accurate and current association records and websites.
Maintains an effective process for tracking architectural submittals.
Designs brochures, pamphlets, handouts, etc. for communities.
Attend meetings as needed.
Maintains open communication with contract vendors.
Maintains strict adherence to community and company deadlines.
Updates community disclosure packages.
Maintains accurate and current association records.
Performs other duties as directed, including but not limited to submitting required documents to Executive Directives, maintain community vendor contracts, processing appeal requests, ARC requests and insurance certificates.