Assistant Community Manager

Kettler Enterprises•Hyattsville, MD

About The Position

KETTLER is hiring an Assistant Community Manager at Avondale Overlook, an apartment community in Hyattsville, Maryland. Under the direction of the Community Manager, this role provides excellent customer service and coordinates all aspects of apartment community operations. The position manages administration of the property operations and leasing office for a property with 400 or fewer units, while supporting the Community Manager with financial operations and budgeted NOI goals. Compensation is $56,000–$62,000 annually. KETTLER offers a benefits package that includes paid time off; health, dental, and vision insurance; life insurance; prescription coverage; tax-advantaged spending accounts (HSA or FSA); and a 401(k) retirement plan with company match.

Requirements

At least 2 years of residential property management experience or a 4-year bachelor's degree in a related field.
Computer proficiency and knowledge of Microsoft Office Suite.
A proven track record of success with the leasing process.
Working knowledge of applicable landlord-tenant laws, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written communication skills and the ability to interact professionally with residents and customers.
Strong financial analysis, budgeting, and P&L management skills.
Extensive knowledge of property management software programs.

Nice To Haves

Experience in the luxury or market-rate segment.

Responsibilities

Manage administration of property operations and the leasing office for a property with 400 or fewer units.
Support the Community Manager in monitoring financial operations and achieving budgeted NOI.
Coordinate property grounds maintenance and service requests.
Help provide a quality living environment for residents and a positive work environment for team members.
Work with the marketing team to achieve maximum occupancy.
Handle aged delinquency collection practices.
Process move-in and move-out protocols to ensure proper accounting of resident ledgers.
Process renewals.
Handle overflow apartment showings and follow up on leasing traffic.
Provide excellent customer service to residents and prospects.
Help manage rental collections, rent postings, and daily deposits efficiently.
Contribute to team goals, leasing benchmarks, and resident retention.
Support outreach initiatives to market and promote the property effectively.
Understand the current sub-market and mentor others to ensure their understanding.
Lead by example to help maintain a high-performing, customer-focused team.
Contribute to resident satisfaction and the achievement of property goals.
Perform other duties as assigned.