Assistant Community Manager - Grand Palms

Default • Houston, TX

5d

About The Position

Vidalta Residential, founded in 2015, is a Community management organization focused on creating exceptional living experiences in the multifamily sector. With a commitment to excellence and a 'resident and employee first' philosophy, Vidalta aims to set unparalleled standards in every community. The company manages a substantial portfolio across the Southern United States, cultivating welcoming and inclusive environments. Vidalta fosters a high-performance culture through collaborative teamwork, continuous professional development, and a passion for service and sustainable solutions. The Assistant Community Manager (ACM) supports the Community Manager in daily operations, handling accounts receivable and payable, managing delinquency, assisting with leasing and renewals, ensuring resident satisfaction, and coordinating maintenance. This role requires strong organizational skills, customer service orientation, and knowledge of community management best practices and legal compliance. The ACM steps up in the absence of the Community Manager to ensure sustained operations.

Requirements

• A minimum of 2 years of experience in property management, residential leasing, or a related high-level customer service role is required.
• A high school diploma or equivalent is required.
• Proficiency in property management software (e.g., Yardi, RealPage) and the Microsoft Office Suite (Word, Excel) is essential.
• Strong verbal and written communication, negotiation, and conflict resolution skills.
• A foundational understanding of Fair Housing laws, landlord-tenant laws, and lease agreement interpretation is required.

Nice To Haves

• A Bachelor's degree is strongly preferred.
• Professional property management certification (e.g., CAM, ARM) is a significant advantage.

Responsibilities

• Assist in the preparation of community budgets and generate required monthly financial reports.
• Collect and accurately process rent and other fees, ensuring timely deposit and precise posting to accounts.
• Manage accounts payable, including invoice coding and submission for appropriate approval and payment.
• Oversee delinquent accounts, prepare necessary legal notices, and assist with collection efforts and, when required, eviction proceedings, in strict compliance with all legal statutes.
• Maintain organized and complete community files and essential documentation.
• Serve as the primary point of contact for all resident inquiries, concerns, and maintenance requests.
• Ensure the timely and satisfactory resolution of all resident issues, upholding the highest standards of customer service.
• Strategically plan and execute resident retention activities and community-building events.
• Consistently and professionally enforce all lease terms and community rules and regulations.
• Develop and oversee the execution of annual operating budgets, marketing plans, and leasing strategies for each Community.
• Maintain fiscal accountability by analyzing financial statements, managing budget variances, and approving major expenditures.
• Ensure performance aligns with budgeted expectations and meets or exceeds market performance.
• Coordinate, schedule, and follow up on all maintenance and repair work orders to ensure prompt completion.
• Conduct regular community inspections to proactively identify maintenance needs, mitigate safety hazards, and ensure aesthetic appeal.
• Rigorously monitor the quality of work performed.
• Ensure the community strictly adheres to all local, state, and federal health, safety, and environmental regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED