Multifamily - Assistant Community Manager - Bilingual

Elandis•Houston, TX

1d•$19 - $21•Onsite

About The Position

The Assistant Community Manager role involves a variety of responsibilities focused on the financial, leasing, administrative, resident relations, community engagement, and safety aspects of property management. This position requires strong customer service skills, organizational abilities, and knowledge of multi-family operating systems. The Assistant Community Manager will work closely with the Community Manager and other staff to ensure the community is well-maintained, residents are satisfied, and financial goals are met.

Requirements

Minimum 1 year of previous experience with residential, multi-family property management.
Knowledge of Multi-Family Operating Systems.
Proficiency in multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.).
Familiarity with navigating the Internet.
Strong organizational skills.
Strong communication skills (written/oral).
Strong interpersonal skills.
Ability to change priorities, meet deadlines, work independently, and follow through on assignments.
High-level customer service skills for interaction with residents, vendors, and co-workers.
Ability to be very detail-oriented.
Ability to handle multiple projects at any given time.
Must be extremely professional and customer service oriented.
Able to work full-time, 40 hours, with the possibility of overtime requirement.

Nice To Haves

Bilingual

Responsibilities

Maintain budgeted delinquency, reviewing A/R daily and submitting requested reports.
Ensure all rents, late fees, and check charges are collected, posted, and deposited daily.
Submit past resident balances to collection agency monthly.
Assist with purchase order input and invoice processing.
Perform evictions, utility cut-offs, and manage collections for delinquency.
Work with the team to ensure community is rented to budgeted occupancy or higher.
Shop competition and be aware of local market conditions and trends.
Contribute ideas for community improvement and resident satisfaction.
Welcome prospective residents and give community tours when Leasing Specialist is unavailable.
Answer incoming phone calls and handle them appropriately, transferring calls to the Community Manager when necessary.
Assist in reviewing all online and print advertising.
Be knowledgeable of all phases of leasing and resident retention.
Accept service requests from residents and forward them to the service team for processing, conducting follow-up with residents upon completion.
Document conversations and activity with prospective residents and residents in the lease file and operating system.
Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in the operating system.
Process deposit accounting and corresponding reports.
Ensure the office is open on schedule and confirm the condition of the office and model apartments meet company standards.
Maintain records on all aspects of management activity and submit required reports to the Community Manager on time.
Maintain a positive customer service attitude.
Deal with resident concerns and requests in a timely manner to ensure resident satisfaction.
Execute resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
Ensure distribution of all company or community-issued notices.
Physically inspect the community, pick up litter, and report any service needs to the service team.
Inspect move-outs and vacancies when requested.
Participate in weekly/daily office staff meetings.
Assist with community inspections ensuring curb appeal is consistent with company policies.
Provide support to the Community Manager and all other staff to encourage teamwork and create a harmonious environment.
Represent the company in a professional manner at all times.
Learn and ensure compliance with all company, local, state, and federal safety rules.
Ensure that unsafe conditions are reported to the Community Manager in a timely manner.
Follow a 'safety first' principle.
Assist in executing proper response and handling of all community emergencies within company guidelines.
Perform any additional duties or tasks as assigned by supervisor or senior management.