ACAM
About The Position
N.N. Jaeschke is seeking a highly organized, service-oriented Assistant Community Manager to support a community through on-site presence in Jamul, CA. The Assistant Community Manager serves as a key member of the management team, working closely with the Community Manager, Director of Community Management, Board Members, homeowners, and vendors to ensure communities are well-supported, responsive, and professionally managed. This position is ideal for an individual who enjoys building relationships, solving problems, managing multiple priorities, and providing exceptional customer service in a fast-paced environment.
Requirements
- High School Diploma or GED
- Minimum one year of experience in customer service
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
- Knowledge of customer service best practices and conflict resolution techniques at a proficient level
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Able to prioritize, manage time, and meet deadlines.
- Able to interpret verbal and/or written instructions at a proficient level.
Nice To Haves
- Direct experience is highly considered
Responsibilities
- Serve as a primary point of contact for homeowner inquiries, requests, and concerns.
- Respond to phone calls, emails, and resident communications in a professional and timely manner.
- Assist homeowners with community procedures, architectural applications, governing document questions, and portal enrollment.
- Coordinate resident communications, newsletters, community notices, and project updates.
- Follow issues through resolution to ensure a positive homeowner experience.
- Support the Community Manager in the day-to-day management of the community.
- Maintain homeowner, vendor, and association records within management software platforms.
- Process incoming and outgoing correspondence, mailings, and community notices.
- Coordinate facility access requests and amenity reservations as applicable.
- Assist with document management, file maintenance, and record retention.
- Prepare Board meeting agendas, management reports, and meeting packets.
- Coordinate meeting logistics and assist with preparation of supporting materials.
- Track Board directives, action items, and project follow-up.
- Assist with annual meetings, elections, disclosure mailings, and homeowner communications.
- Attend Board meetings and community events.
- Conduct community inspections and document maintenance, safety, and appearance concerns.
- Assist with tracking and follow-up of work orders, maintenance requests, and vendor activities.
- Support covenant enforcement processes through inspection documentation and homeowner correspondence.
- Assist with architectural review application processing and tracking.
- Assist with obtaining vendor proposals and repair estimates.
- Coordinate vendor scheduling and monitor project progress.
- Support contract administration and project documentation.
- Assist with insurance notifications and claim-related documentation as directed.
- Assist with homeowner account inquiries and collection-related administration.
- Support invoice processing and vendor documentation.
- Assist in preparing reports and information for Board review.
- Coordinate with accounting personnel to ensure the timely resolution of homeowner and vendor inquiries.
Benefits
- medical
- dental
- vision insurance
- 401(k)
- disability insurance
- support with wellness and development initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
