Assistant Community Manager

The Bainbridge Companies•Midlothian, VA

3d•Onsite

About The Position

At Bainbridge, the primary focus is on leasing apartments. This position is ideal for a highly organized individual who enjoys interacting with people and assisting prospective residents in finding their ideal home. As the second in command to the Community Manager, this role is responsible for maintaining up-to-date resident files in OneSite, managing rent payments through the resident portal, addressing delinquent residents, reviewing and approving Final Accounting Statements (FAS), and preparing and delivering legal and formal documents. The Assistant Community Manager will also play a key role in the turnover process for both new leases and lease renewals.

Requirements

A High School education or equivalent is required.
Ability to fluently read and write English.
Accurately perform intermediate mathematical functions.
Use all on-site resident management software functions.
At least two years of experience in residential property management or a related field is required.
Ability to work any of the seven days of the week, 52 weeks of the year.
Ability to work scheduled hours consistently as well as overtime if necessary when requested.
Ability to serve on-call, as scheduled or as necessary.
Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state.
Valid driver’s license and current automobile insurance are required.
Position requires own vehicle to fulfill all of the job’s functions.
Excellent ability to manage and motivate others.
Effective communication with residents, prospects, co-workers, and vendors.
Excellent communication skills.
Strong administrative and organizational skills.
Strong time management skills and ability to prioritize wisely.
Strong customer service orientation.
Good understanding of basic accounting practices.
Knowledge of on-site maintenance requirements, including dealing with vendors and contractors.
Ability to close a sale.
Ability to drive and access to a car.
Knowledge of state law as it relates to handling of Security Deposits and other resident-related fees and charges.
Basic computer and Internet knowledge.
Intermediate knowledge of MS Word and Excel.
Proficiency with Outlook.
Ability to operate and understand personal computer functions and company-utilized software packages.
Commit to ongoing professional development and career growth.
Must wear career apparel based on defined company standards.

Nice To Haves

A college degree is a plus but not a requirement.

Responsibilities

Show, lease and move in prospective residents.
Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
Adhere to the Standard Operating Procedures.
Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
Provide clerical and phone support.
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
Conduct resident move-outs in accordance with state law and company standards.
Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
Communicate effectively with owners, residents, vendors and co-workers.
Assist and ensure all customer complaints are handled promptly and appropriately.
Adhere to established company standards for screening applicants for residency.
Participate in planned resident activities.
Complete accounting Pre-Close and Month End Reports.
May be responsible for entering in invoices for payment, if applicable.
Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
Prepare write offs on a monthly basis for the Property Manager’s approval.
Other tasks or duties as assigned by supervisor.