Assistant Community Manager

AAM Brand•Phoenix, AZ

5d•Onsite

About The Position

The Anasazi Village Condominiums Homeowners' Association is seeking an experienced, motivated, and enthusiastic Onsite Assistant Community Manager. This role primarily involves assisting the Community Manager by providing effective customer service to homeowners, demonstrating in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts. The Association is located at 12220 N. Paradise Village Pky S. in Phoenix, AZ 85032, and includes 15 residential buildings and a Clubhouse with 5 pools and spas.

Requirements

Strong computer software and internet proficiency.
Excellent interpersonal skills: positive written and verbal communication abilities.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Proven customer service experience, with a strong emphasis on problem resolution.
Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Provides administrative support and other tasks as directed to Community Manager.
Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
Develops a working relationship with community board members and various committees.
Assists with community inspections of common areas according to AAM’s management contract.
Communicates with homeowners concerning compliance with CC&R’s.
Reviews monthly financials and submits community accounts payable.
Oversees the design review guidelines process.
Assists in reviewing bid proposals.
Maintains accurate and current association records and websites.
Maintains an effective process for tracking architectural submittments.
Designs brochures, pamphlets, handouts, etc. for communities.
Attend meetings and/or community events.
Maintains open communication with contract vendors.
Maintains strict adherence to community and company deadlines.
Updates community disclosure packages.
Maintains accurate and current association records.
Performs other duties as directed.