Assistant Community Manager

ACC Management Group•Whitewater, WI

12d•Onsite

About The Position

ACC Management Group, Inc. is seeking a motivated part-time (25 hours per week), Assistant Community Manager to help oversee properties in Jefferson, Whitewater, and Fort Atkinson. The ideal candidate will possess a strong background in affordable housing or property management and demonstrate excellent organizational and customer service skills.

Requirements

High School diploma or equivalent required.
Previous customer service experience required.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Prior experience in affordable housing or property management is preferred.
1-2 years of leasing or property management experience preferred.
Experience with Onesite software is a plus.

Responsibilities

Assist in the management of residential properties, ensuring compliance with company policies and procedures.
Provide exceptional customer service to residents and prospective tenants.
Support administrative tasks, including record-keeping and reporting.
Collaborate with the Community Manager to maintain property standards and enhance resident satisfaction.
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

Competitive pay with bonus opportunities.
Company-sponsored medical HRA plans.
Voluntary dental coverage for employees working 30+ hours per week.
Voluntary vision coverage for employees working 30+ hours per week.
Short-term disability (STD) options for employees working 30+ hours per week.
Long-term disability (LTD) options for employees working 30+ hours per week.
Life insurance options for employees working 30+ hours per week.
Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+ hours per week).
401(k) after 6 months of employment with company match (ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment).
Paid time off, provided up front.
10 paid holidays, including a floating holiday and a birthday holiday.
Free Employee Assistance Program (EAP) for all employees (available to both full-time and part-time team members, no enrollment required).