San Antonio On-Site Assistant Community Manager

Lifetime HOA Management • San Antonio, TX

2d • Onsite

About The Position

We are seeking an organized, service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners' association. This position reports directly to the Community Manager and plays a key role in homeowner communications, compliance coordination, vendor scheduling, administrative support, and maintaining accurate community records. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a customer-facing environment.

Requirements

• High school diploma or GED required
• 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
• Strong written and verbal communication skills; professional customer service mindset
• Highly organized with strong attention to detail and follow-through
• Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
• Ability to interpret and apply policies, procedures, and governing documents with guidance
• Reliable attendance
• Ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)
• A valid Texas driver's license, reliable transportation, and proof of automobile insurance are required.

Nice To Haves

• college coursework/degree preferred
• Vantaca experience preferred

Responsibilities

• Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
• Assist with drafting and distributing community communications (emails, notices, updates, reminders)
• Support resident issue tracking and ensure concerns are routed and resolved appropriately
• Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
• Assist with violation tracking, courtesy notices, and compliance follow-up
• Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)
• Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
• Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
• Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
• Support records requests, document distribution, and routine reporting to the Community Manager/Board
• Schedule vendors and contractors for repairs and routine services; confirm access and completion
• Track work orders, service requests, and vendor follow-through; escalate urgent issues to the Community Manager
• Assist with routine community inspections and documentation of maintenance needs
• Assist with invoice review and coding support (as directed)
• Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the Community Manager )
• Help track budget-related documentation for operational projects and recurring services
• Support after-hours response as needed for urgent community issues and communicate updates to the Community Manager

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Supplemental Benefits
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with Company Match
• Professional Development Opportunities
• Ongoing Training & Mentorship
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED