Assistant Community Manager

The Community Builders•Boston, MA

2d•Onsite

About The Position

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners, with a mission to build and sustain strong communities where people of all incomes can achieve their full potential. The Assistant Community Manager, under the direction of the Community Manager, is responsible for leasing, compliance, maximizing rental income, and customer service. This role places heavy emphasis on operations administration, meeting compliance objectives, resident retention, and providing a quality living experience for residents. Certification in COS and LIHTC is strongly preferred. This position requires five days a week in the office.

Requirements

College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Proven Excellent Customer Service skills required.

Nice To Haves

Certification in COS and LIHTC strongly preferred.
Industry designations (COS, LIHTC, ARM®)

Responsibilities

Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
Anticipates vacancies and is proactive in attracting new tenants.
Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
Keeps informed of market conditions and update competitive market analysis quarterly.
Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
Monitors rent balances, collects rents, and sends out late or quit notices as required.
Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Oversees office functions, including office hours, filing, computer systems, reports, etc.
Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
Handles resident issues and concerns, partnering with Community Manager as needed.
Inspects market ready units for acceptance to lease and for resident move in.
Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
Performs other duties are required.