Assistant Community Manager - Student Housing

University Partners•Lawrence, KS

22d

About The Position

At University Partners, we create living experiences where students feel supported, connected, and set up for success. Our teams care about service, teamwork, and delivering communities students are proud to call home. We’re looking for an Assistant Community Manager who can lead leasing and marketing efforts with confidence, energy, and strong operational follow-through. Job Purpose Support all leasing and marketing operations for the community. Oversee the Leasing team while partnering closely with the Community Manager on daily office operations.

Requirements

Ability to read, interpret, and apply operating instructions and procedures
Strong written and verbal communication skills, including the ability to present to groups
Ability to calculate basic math, percentages, pro-rations, and occupancy metrics
Strong problem-solving ability and professional customer service approach
Previous property management and leasing experience preferred
Strong listening, negotiation, and customer service skills
Able to lead, train, and support staff
Calm under pressure, organized, detail-oriented, and effective with time management
Collaborative team player with excellent follow through
Able to maintain confidentiality and accept constructive feedback
Expert at using MS Suite (outlook, Word, Excel, Powerpoint), Canva
Able to work weekends or overtime as needed
Bachelor’s degree preferred, or one to two years of related experience.
Equivalent combinations of education and experience considered.

Nice To Haves

Experience with Entrata or other property management system.

Responsibilities

Assist the Community Manager with oversight, coaching, and training of the leasing team while ensuring all company standards are upheld
Support Leasing Consultants in touring, leasing, and following Fair Housing guidelines
Maintain accurate lease files and system records
Meet regularly with the Community Manager and Market Director regarding leasing performance and operational needs
Coordinate the full renewal process and ensure residents are contacted in a timely manner
Complete monthly market surveys and recommend pricing adjustments
Ensure leasing deadlines, follow up expectations, and quality standards are consistently met
Manage the integrity and branding of all social media for the community
Propose and execute marketing strategies to meet leasing goals
Perform administrative tasks as assigned
Actively support and learn Community Manager responsibilities to step in as needed
Monitor and respond to community email leads and resident inquiries
Train leasing staff on phone etiquette and ensure all voicemails are returned promptly
Train and support leasing staff on prospect handling, tours, and sales techniques; ensure consistent office coverage
Review and approve lease files and ensure rental criteria are met; Yardi data entry may be delegated, but approvals remain with the Assistant Community Manager
Ensure accurate Yardi traffic, follow up, work order, and lease data
Approve pending leases daily and update renewal files once received
Plan and execute campus events, promotions, advertising, and maintain a current marketing calendar
Manage renewal season tasks, delegate outreach to the leasing team, and maintain renewal notebooks
Maintain and update the community goal board
Ensure work orders are entered correctly and all call backs are completed
Oversee marketing and event planning with leasing staff
Review tour routes, availability, and leasing goals with Leasing Consultants
Complete and maintain monthly market surveys and maintain relationships with competitors
Plan and order print ads and uphold publication partnerships
Review follow up programs and prospect management in notebooks and Yardi
Create monthly leasing schedules
Track leasing activity, availability, and support roommate matching for incoming residents
Review staff schedules to ensure office coverage and marketing execution
Review and revise Promotion Summary Forms; ensure deadlines are met
Ensure the website is updated regularly and accurately
Attend and support all community events and ensure they align with the Promotion Summary Form
Oversee production and distribution of the community newsletter
Approve all social media posts before publishing
Collaborate with leasing and management to complete roommate matching
Support resident and guarantor communication related to move in/out
Ensure all move-out processes follow company standards and staff are trained
Oversee move-in packet development
Organize inspection forms and summarize findings for the Community Manager
Conduct full lease file audits before move-in and Yardi audits after move-in for accurate data
Assist in planning and executing move-in day operations and traffic flow
Train staff on leasing skills and resident service
Evaluate unit pricing based on market conditions and budget goals
Oversee resident services, activities, and leasing programs
Support Community Manager in operational areas to prepare for future promotion
Supervise and motivate the leasing team
Lead weekly leasing meetings
Ensure top-tier customer service standards
Develop and monitor annual marketing plans
Approve invoices and ensure timely submission