Community Manager - Student Housing

University Partners • Charlottesville, VA

1d

About The Position

The Community Manager is responsible for the overall operations and management of the assigned property. This role plays a key part in protecting the company’s investment and ensuring an exceptional living experience for residents.

Requirements

• Proficiency in Microsoft Word, Excel, and Entrata
• Strong written and verbal communication skills
• Ability to analyze reports, budgets, and data
• Solid organizational and multitasking skills
• Conflict resolution and problem-solving abilities
• Strong customer service orientation
• Ability to maintain professionalism and confidentiality
• Leadership and team development experience
• 1–2 years of related experience, or equivalent combination of education and experience

Nice To Haves

• Bachelor’s degree (B.A.) from a four-year college or university preferred

Responsibilities

• Develop and implement an annual business and marketing plan, including occupancy and revenue goals
• Monitor expenses and obtain approval for any overages
• Maintain target occupancy levels and rental rates
• Prepare operating budgets; submit monthly variance and occupancy reports
• Maximize Net Operating Income (NOI) through cost control and revenue strategies
• Collect rent, address delinquencies, and manage eviction processes as needed
• Oversee resident invoicing, deposit accounting, and refund requests
• Conduct regular staff meetings and training
• Coordinate maintenance and reconditioning with Regional Manager approval
• Ensure property standards are maintained, including cleanliness and curb appeal
• Hire, train, and retain on-site staff (leasing, maintenance, grounds, and security)
• Conduct performance evaluations and support professional development
• Work with HR on employee benefits, welfare, and disciplinary actions
• Approve purchases and coordinate with regional teams for major repairs
• Resolve resident concerns, including roommate or neighbor disputes and lease renewals
• Manage resident retention, marketing, and advertising efforts
• Respond to after-hours emergencies when required
• Ensure integrity in all community operations, events, and resident communications
• Approve all leasing activity and confirm proper documentation
• Serve in Assistant Manager, Leasing Consultant, or Accounts Manager roles as needed
• Ensure eviction processes align with legal counsel directions
• Promote a positive, team-oriented work environment and high-quality resident experience
• Comply with Company Safety Policies and Fair Housing Laws
• Recommend and manage capital improvements with company approval
• Monitor local market trends; conduct monthly competitor surveys
• Lead resident move-ins/outs and summer lease turnovers
• Oversee accurate data entry in Entrata (leads, follow-ups, work orders, and resident information)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees