Assistant Community Manager

RPM Living • Overland Park, KS

1d • Onsite

About The Position

The Assistant Community Manager supports the operation of a residential community by managing prospect interactions, applications, leases and renewals, rent collection, and resident concerns. The role promotes resident satisfaction and retention, supports property marketing and visibility, and helps ensure financial compliance and accurate property records. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require. The role is also associated with the titles Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants about their status.
• Show apartments, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements and court representation, and facilitate proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent software as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed