Assistant Community Manager - Overture North Scottsdale

Greystar Management Services•Scottsdale, AZ

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record, track, and report on the community’s financial activity. The role also helps maintain resident satisfaction and retention, supports leasing and marketing activities, assists with owner relationships, and may act as the on-site supervisor when the Community Manager is absent. Evening and weekend work may be required. Team members work in an office environment and may frequently be exposed to outdoor conditions that can be unpleasant or hazardous. Routine local travel and occasional travel may be required.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting states a minimum of 1–3 years.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software, including Yardi or OneSite, to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid balances or late fees, communicate with residents about outstanding amounts, pursue delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communications as needed.
Follow established eviction procedures, including proper notices, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as the on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
Assist with leasing activities by greeting visitors, qualifying prospects, conducting property tours, and showing apartments when necessary.
Attend and professionally coordinate events and activities, and participate in outreach marketing efforts as needed.
Maintain the confidentiality of personal information concerning residents and staff.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for a quarterly or annual bonus for corporate positions, based on individual and company performance.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.