Assistant Community Director

HSL Asset Management•Tucson, AZ

8d•Onsite

About The Position

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest. The Assistant Community Director works with the Community Director to effectively manage all aspects of the community, which include financial operations, resident relations, and team management. The Assistant Community Director is expected to perform all duties associated with accounts payable and accounts receivable, maintain accurate property accounting records, and perform leasing functions as needed. The ideal candidate for our Assistant Community Director position is both a natural leader and helpful team-player who is creative, collaborative, and a critical thinker. HSL is looking for a problem-solving community representative with a good attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment.

Requirements

Communication skills (both verbal and written) and strong interpersonal skills in order to develop personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders
Ability to communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
Ability to function effectively in a sales, marketing, and customer service environment
Ability to identify issues, answer questions, and address concerns in a professional manner including effectively presenting information and responding to inquiries from groups of managers, clients, residents and the general public
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information to customers, clients, and other employees of the organization including speaking effectively before small groups
Ability to read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence in a timely and accurate manner
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and to compute rates, ratios, discounts, commissions, and bonuses
Ability to translate financial and legal real estate terminology into common language and interpret a variety of instructions in any form
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Knowledge of and the ability to articulate legal procedures for evictions in local area
Ability to apply reasoning and logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
Ability to effectively convey ideas, images, and goals to a diverse group of people and personalities
Basic bookkeeping, computer, internet, email, presentation, and typing skills
40-hour flexible work week
Weekly schedule - Weekends are required
High school diploma or GED equivalent
6 months to 1 year experience in property management, apartment leasing, community director positions, or a related field is preferred
Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates and other legal issues affecting property management
Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet
Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

Nice To Haves

Bilingual language skills (i.e., Spanish) not required, but is a plus
ARM, CPM or CAM designations are a plus
Experience with various property management software, such as YARDI, RentCafe and YieldStar is preferred

Responsibilities

Maintaining positive customer relations
Greeting potential residents, showcasing the community, and utilizing closing techniques when engaging with prospects
Handling inquiries or issues from prospects, residents, staff, vendors/suppliers, etc.
Possessing proficiency in all phases of the leasing process, resident retention/renewals, HSL policies, market conditions, and community features
Maintaining accurate resident records including all rents, deposits, and application fees
Supervising Leasing Team in accordance with HSL policies and all applicable laws, and responsible for training and managing assigned employees
Assisting in collection of delinquent rent and issuing appropriate notices when necessary (i.e., late payments, eviction notices, NSF checks)
Ensuring all bank deposits are made immediately
Participating in inspecting move-in/move-outs with residents and vacancies and processing all resident move-out paperwork
Inspecting the community and common areas in accordance with HSL’s site standards and reporting any service needs to maintenance staff
Handling service requests from residents and properly routing requests to maintenance for prompt processing
Purchasing necessary office or community-related supplies and adhering to established budgeted guidelines
Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, and local associations
Verifying quality and accuracy of outside advertising sources and providing trend report information as required, and where appropriate, contributing ideas to the Community Director for marketing the community and/or improving resident satisfaction
Planning, conducting, and participating in resident-related events, functions, promotions, and coordinating all communications (i.e., resident email/newsletter)
Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc.
Organizing, maintaining, and updating all applicable reports, procedures, and paperwork
Promptly and professionally reporting to the Community Director any changes, issues, updates, etc. affecting their community, the staff, or HSL
Completing any additional duties assigned by the Community Director or Regional Asset Manager

Benefits

Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.
Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
Paid vacation, personal, and sick time that accrues from day one
Paid off-site and on-the-job training
Medical plans (subsidized by HSL)
Dental plans
Vision
Short-Term Disability
Long-Term Disability
Group Life Insurance
Employee Assistance plan
401k retirement plan with 50% match up to 3% of income