Assist Community Director

The Michaels Organization • Andrews Air Force Base, MD

3d • Onsite

About The Position

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Assistant Community Director assists the Community Director in managing all day to day operations pertaining to all aspects of the community, the residents, the staff, and the needs of Michaels Management Services. The Assistant Community Director will carry out assigned duties in a professional manner, and in addition to the duties described herein, will perform other duties as requested by the Community Director. The Assistant Community Director will assume the responsibilities of the Community Director in his/her absence and must provide exceptional customer service at all times.

Requirements

• A minimum of five years’ experience in a customer service related industry, preferably multi-family property management.
• High School Diploma or equivalent; some college preferred.
• Valid Driver’s License
• Must have or be able to obtain the designation of ARM® (Accredited Residential Manager) within one year.
• Must successfully complete all required courses, classes, and training provided by MMS.
• Must be able to work as part of a team, as well as complete assignments independently. Demonstrate an ability to lead, support and contribute to community team.
• Must possess strong attention to detail.
• Demonstrate strong oral and written communication skills.
• Competence in operation Microsoft Office including Word and Excel, and community management software.
• Must demonstrate a professional and positive attitude in every aspect of his/her work.
• Participate in training in order to comply with new or existing laws.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Prioritize and manage daily workload to ensure successful completion.
• Take instructions from supervisors.
• Exercise problem-solving skills.
• Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
• Must be able to pass background investigation and drug test screening.

Nice To Haves

• Military experience or prior exposure to the military is a plus.

Responsibilities

• Train, direct and oversee all other office staff members under his/her direct supervision to ensure orderly and efficient workflow. Understand the duties of all other office staff and be able to perform those duties as needed.
• Develop good working relationships with the residents, and handle all resident issues, complaints, requests or concerns expressed in response to Resident Surveys, emails, phone calls, social media, personal communications, or any other method to ensure resolution prior to the Community Director’s involvement.
• Assist the Community Director in preparation of the Annual Budget.
• Assist in the preparation of weekly, monthly, quarterly and annual reports, ensuring accuracy and completion prior to submission.
• Monitor, review and approve all timesheets within the payroll system.
• Lead the Quarterly Resident Meeting, providing information and updates with a positive approach and be able to respond to all issues raised by the residents.
• Work directly with the bookkeeper to ensure timely collection of rents and delinquent account balances; help monitor the utility program; and adhere to all accounting directives and work within the established budget.
• Work directly with the Turn Supervisor to ensure that vacant make ready maintenance is scheduled and completed in a timely manner to correspond with the needs of incoming applicants.
• Review the monthly newsletter prior to the Community Director’s review and approval.
• Draft correspondence to residents and all other appropriate representatives, subject to the approval of the Community Director.
• Fairly and consistently implement the policies of the community as defined by the Resident Guidelines and Community Handbook. This includes notifying residents of violations and providing direction for compliance. Ensure residents are maintaining the homes to standards and perform health and safety inspections as needed.
• Assist the Community Director with devising and implementing marketing strategies to secure prospective residents.
• Serve as the liaison with various Partners and must be able to provide pertinent data as requested in a timely manner.
• Represent the company in a professional manner at all times and perform other duties as assigned.

Benefits

• Competitive wage
• Comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc.
• Generous paid time off
• 401 (k) plan with a company match
• Michaels Employee Scholarship Program for children
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED