Assistant Community Director (The Spoke)

Insite Property Solutions•Redmond, WA

1d•$26 - $30•Onsite

About The Position

At Insite Property Solutions, we are committed to delivering exceptional property management services with a focus on operational excellence, financial performance, and resident satisfaction. We manage a diverse portfolio of residential and commercial properties and are looking for a highly motivated Assistant Community Director to join our team! The Assistant Community Director is responsible for assisting the Community Director with managing The Spoke community in Redmond, WA. Our Assistant Community Director must be an enthusiastic leader, have great customer service skills, excellent time management and strong communication skills. We’re proud to be recognized as the 2025 #9 Best Midsize Workplace by the Puget Sound Business Journal (PSBJ), reflecting our commitment to creating an exceptional workplace for our team.

Requirements

Excellent time management, problem solving, and attention to detail
Ability to multi-task and achieve high-quality results under tight deadlines and changing work priorities
Excellent customer service, communication skills, and writing skills
2 years residential/leasing experience
A high school diploma or equivalent is required
Proficient with MS Office Suite
Experience with Yardi is preferred

Nice To Haves

4-year degree or related coursework is preferred
Experience with Yardi is preferred

Responsibilities

Interact with property owners and their representatives in a professional manner
Present the highest level of customer service when interacting with residents
Work proactively with business partners, including all vendors
Serve as a mentor, trainer, and leader to the on-site teams
Oversee and perform leasing duties as needed, including responding to inquiries, showing apartments, and preparing and executing leases
Conduct market surveys and have an informed understanding of market trends
Collaborate with Community Director to assess changes in the rental market through analysis of traffic and rental records
Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people
Adhere to approved budget and financial statements monthly
Negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality, service, and artisanship
Oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests
Complete income and expense work flows in Yardi
Manage and maintain both physical and digital resident, vendor, and project files
Communicate effectively with residents, employees, managers, and vendors (verbally and in writing)
Responsible for an organized and efficient office environment that is pleasant and inviting to both staff and residents
Provide superior customer service at all times and continually review and improve customer service strategies
Anticipate resident needs and maintain a positive can-do attitude
Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys
Continually build value throughout the community by investigating potential services or benefits that can be passed to residents
Perform regular community outreach to build networking relationships throughout the neighborhood
Monitor market activity of competing properties
Maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations
Maintain the physical aesthetic of the building
Prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects
Perform daily property walks to ensure all maintenance and custodial issues are promptly addressed
Partner with Community Director to develop and maintain marketing and leasing plans
Work in conjunction with maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner
Identify issues preemptively and prepare for preventative maintenance
Maintain permits and required maintenance plans
Respond quickly and appropriately to emergencies