Assistant Community Director

Apartments•San Antonio, TX

12d•Onsite

About The Position

Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided. Assist in lease ups of units. Maintain a high level of occupancy for the property. Prepares and submits all required reports to include Weekly Summary Report, Delinquents, etc. Completes invoices from purchases and files Collect and post rent and security deposits to proper account Maintain accurate records of vacancies and Intent to Vacate notices Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset. Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership. Drive efforts to enhance resident satisfaction and business outcomes. Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed. Provide positive career development environment for all employees. Embraces and executes the vision, mission, and beliefs of the Company. Is punctual and present at work when scheduled. Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Requirements

Strong customer service skills
Strong written and verbal communication skills
Strong organizational skills
Strong interpersonal skills
Ability to develop and maintain strong relationships with customers and ensure staff does the same
Strong problem-solving skills
Positive attitude
Commitment to excellence and exceeding goals
Ability to work well independently and as a member of various teams and committees
Computer proficiency, including Microsoft Office Applications, particularly Excel
Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite
Proficiency in property-level accounting with demonstrated success at working within a budgetary framework
Self-motivated and effective team leadership
History of maintaining high occupancy, low turnover, and low delinquency
Knowledge of federal, state, and local laws pertaining to property management
Must pass a drug screen and an extensive background check
Valid Driver’s License required

Nice To Haves

College degree preferred
ARM certification
CAM certification

Responsibilities

Supervise Leasing Professionals and Service team, ensuring completion and quality of service.
Assist in lease ups of units and maintain a high level of occupancy.
Prepare and submit required reports (e.g., Weekly Summary Report, Delinquents).
Complete and file invoices from purchases.
Collect and post rent and security deposits.
Maintain accurate records of vacancies and Intent to Vacate notices.
Exercise common sense, good judgment, and consistency in interactions with residents and applicants.
Formulate and manage the operational and capital budget for the property.
Track and report on the financial performance of the property.
Implement strategies for enhancing the value of the asset.
Support sales efforts, including client meetings and marketing reviews.
Drive efforts to enhance resident satisfaction and business outcomes.
Create a positive team environment and ensure employees receive training and development.
Provide a positive career development environment for all employees.
Embrace and execute the vision, mission, and beliefs of the Company.
Be punctual and present at work when scheduled.
Be flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.