Assistant Community Director - Chester Village Green

Gallery Residential•Chester, VA

About The Position

The Assistant Community Director supports the Community Director in overseeing the financial and operational aspects of an apartment community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, makes bank deposits, handles resident move-outs and account reconciliations, and uses property management systems to record and report the property's financial activity. The position also supports resident satisfaction and retention, lease enforcement and delinquency collection, vendor and owner communications, and leasing and marketing activities. In the Community Manager's absence, the Assistant Community Director acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring the community operates in accordance with company policies and procedures. The role is scheduled for 40 hours per regular work week, with weekend availability required when scheduled, usually the first weekend of the month. Work takes place in an office and around the property, with occasional local travel for duties such as bank deposits and training.

Requirements

High school diploma or GED equivalent.
At least 2 years of experience in the multifamily industry.
Employment history demonstrating relevant property management, sales, marketing, and customer service experience, including the ability to support apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions about property operations.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reports.
Understanding of property operations, lease terms, lease enforcement, and collections; ability to follow instructions and resolve problems in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Current valid driver's license.
Ability to meet the physical demands of the position, including accessing all interior and exterior property areas, walking extended distances, navigating stairs, and operating golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to work weekends when scheduled, usually the first weekend of the month.
Ability to work effectively in a stressful environment and maintain peaceful working relationships with coworkers and residents.

Nice To Haves

Experience with Yardi and/or One Site property-management software.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; and recording transactions in the property management system.
Work with the accounting department to identify and trace transactions that do not reconcile with bank records.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain approval; code charges; and coordinate payment-related communications.
Enter approved bills into the property accounting system, scan invoices to the community data drive, and submit them to accounting for processing.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, pursue delinquent payments, and enforce lease terms.
Follow established eviction procedures, including proper notices and representing the property in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease-cancellation fees.
Respond to resident complaints, questions, requests, and service issues in a timely manner to promote resident satisfaction and retention.
In the Community Manager's absence, organize and delegate daily work, coordinate maintenance and make-ready activities with the maintenance supervisor, and manage community operations in accordance with company policies and procedures.
Assist with the client/owner relationship by meeting owners, conducting property tours, reporting on property performance, and responding to owner requests.
Support leasing and marketing efforts as needed by greeting prospects, gathering information, showing apartments and models, obtaining lease deposits, and helping with rental applications and credit verification.
Prepare accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Work with on-site team members to prioritize solutions and support journey metrics; identify issues and opportunities and pursue innovative solutions; engage residents, prospects, associates, and stakeholders; create and maintain project plans; and help lead cross-functional change efforts.
Participate in community and industry activities that support the company, professional development, and business goals.
Meet attendance and punctuality expectations and comply with physical demands and company performance expectations.
Make routine local trips as needed for bank deposits, training, or other job responsibilities.