Assistant Community Association Manager / Senior (CBCA81026)

RealManage•Carlsbad, CA

1d•$70,304 - $72,000•Onsite

About The Position

Imagine being part of a fast-growing, tech-forward HOA management company where your career can truly take off—and where your success is celebrated every step of the way. Welcome to RealManage! We’re not just expanding—we’re thriving. And as we grow, so do the opportunities for our team members. At RealManage, you'll find a supportive, energetic culture that values your hard work, respects your time, and encourages you to reach your full potential. RealManage is proud to be Certified™ by Great Place to Work®, a globally recognized authority on workplace culture and employee satisfaction. This honor is based entirely on feedback from our own team—proof that our people love where they work. When you join RealManage, you’re more than just an employee. You are part of a close-knit, nationwide team that invests in your long-term success. RealManage is one of the top community management firms in the U.S., ranked #3 out of 5,000+ companies nationwide. We operate in 16 states and Washington, D.C., serving a wide range of communities—from HOAs and condos to luxury high-rises and master-planned developments. Our client list includes some of the country’s most respected developers and builders. We stand out for our innovative, tech-driven approach, combining cloud-based tools, mobile apps, and industry-leading expertise to deliver exceptional service at competitive prices. At RealManage, we don’t just manage communities—we build them. Our mission is to deliver smart, transparent, and personalized solutions that exceed expectations. We constantly measure our performance, embrace innovation, and never stop improving. We’re more than a workplace—we’re a team that values growth, integrity, and genuine connection. Whether you’re launching your career or looking for your next big move, you’ll find opportunity, support, and a place to thrive here. Our Core Values Integrity – Always do the right thing Respect – Treat everyone with dignity Selflessness – Work for something bigger than yourself Personal Relationships – People do business with people they like Always Improving – Never stop growing Join RealManage and be part of a company that’s leading the way in community management—with heart, innovation, and a clear vision for the future.

Requirements

Minimum of 3 years of community association management or related property management experience.
Minimum of 2 years of experience as an Assistant Community Association Manager or equivalent role preferred.
Demonstrated leadership, mentoring, or supervisory experience preferred.
Strong knowledge of community association management operations and customer service best practices.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Ability to prioritize multiple projects in a fast-paced environment.
Proficient in Microsoft Office Suite and community management software.
Ability to maintain confidentiality and exercise sound judgment.
Must have valid driver's license
Leadership and team development
Coaching and mentoring
Problem-solving and decision-making
Strong organizational skills
Effective conflict resolution
Attention to detail
Ability to manage multiple priorities
Excellent interpersonal communication
Professional judgment and discretion
Commitment to exceptional client service
Prolonged periods of sitting and computer work.
Occasional standing, walking, bending, and lifting up to 20 pounds.
Ability to attend meetings and training sessions as needed.

Responsibilities

Serve as the primary day-to-day resource for ACAMs, providing guidance, coaching, and support.
Answer operational and procedural questions, providing experienced direction and ensuring consistency in service delivery.
Monitor ACAM workloads throughout the week to ensure requests, homeowner inquiries, architectural applications, and assigned tasks are completed within established service standards.
Proactively identify workload challenges and assist with prioritization to keep the team on track.
Foster a positive, collaborative, and solution-oriented team environment.
Review and approve weekly ACAM timecards for accuracy and compliance with company policies.
Conduct regular one-on-one check-ins with each ACAM to discuss workload, performance, goals, and development opportunities.
Provide ongoing coaching and constructive feedback to improve performance and efficiency.
Identify performance concerns early and partner with the DCAM to develop improvement plans when necessary.
Participate in weekly leadership meetings with the DCAM to review department priorities, staffing needs, and operational updates.
Lead weekly ACAM team meetings to communicate company updates, reinforce procedures, and share best practices.
Ensure important information is communicated consistently across the ACAM team.
Provide additional one-on-one or group training sessions as operational needs arise outside of regularly scheduled meetings.
Assist in onboarding and mentoring newly hired ACAMs.
Develop and reinforce departmental procedures, standards, and best practices.
Identify training opportunities to improve team efficiency and client service.
Participate in the ACAM interview process by evaluating candidates and providing hiring recommendations.
Assist in identifying candidates who demonstrate the skills, professionalism, and customer service mindset needed for success.
Assist with workflow management and resource allocation during high-volume periods.
Support department initiatives, process improvements, and special projects.
Collaborate with CAMs, Accounting, Architectural Services, Escrow, and other Shared Services departments to resolve operational issues.
Perform other duties as assigned.