Assistant Restaurant Manager

sweetgreen • New York, NY

11d • $64,000 - $75,000 • Onsite

About The Position

As an Assistant Coach, Off-Premise, you own catering and outpost fulfillment inside a hub restaurant. You're the person who makes a 200-bowl drop land on time without the in-store line ever feeling it. You lead a team and protect the guest experience across every off-premise channel. This is a new role, created to support the fleet's off-premise growth. You'll be building the playbook as much as running it.

Requirements

• Meet all physical requirements for all roles within the career path, including the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member
• 2+ years in a restaurant management/supervisory role
• Experience managing and developing 6+ team members per shift
• Food Handler or ServSafe certification
• Available to work a minimum of 40 hours per week, including early mornings ahead of catering drops
• Must be 18 years of age or older
• Must be authorized to work in the United States

Nice To Haves

• Experience running catering, banquet, commissary, or high-volume off-premise production
• Experience in fast casual restaurant chains
• Familiarity with tech tools and systems used in operations, scheduling, and order management
• Proven leadership with strong problem-solving skills and confident decision-making under pressure
• Excellent communicator who partners well with a peer leader rather than around them
• Highly organized multitasker who plans production days ahead, not hours

Responsibilities

• Lead off-premise production as its own operation, in partnership with the Head Coach who runs the restaurant.
• Build and develop a team dedicated to catering and outpost.
• Own on-time performance across all off-premise channels at your location.
• Manage the staging, production, and bag-out workflows that large orders demand.
• Work in EzCater and order management tools daily.
• Be the voice on what volume your location can take.
• Partner with the Head Coach on hiring, onboarding, performance management, and separation decisions for the off-premise team.
• Build the off-premise schedule, adjust deployment ahead of known catering volume, and step onto the line during peaks or staffing gaps.
• Own the off-premise production line during peak windows, including staging of catering components, sequencing of large orders, and bag-out accuracy.
• Accountable for on-time performance across catering, outpost, native delivery, and marketplace channels at the location.
• Escalate capacity risk before it becomes a late order.
• Uphold food safety, cleanliness, and equipment standards in the off-premise space and shared areas.
• Accountable for off-premise scope in EcoSure and internal audits, and partner with the Head Coach on any shared-area finding and corrective action.
• Deliver accurate, complete, on-time off-premise orders that reflect SWEET standards.
• Act on off-premise guest metrics and order accuracy data, and resolve issues with catering customers and account contacts directly.
• Be an expert user of the catering order management interface, EzCater order flow and exception handling, and throttle and lead time controls.
• Recommend throttle and routing adjustments based on actual throughput at the location.
• Be the location's first line on off-premise system troubleshooting.
• Manage off-premise labor and controllable costs against plan.
• Partner with the Head Coach on inventory and ordering for catering volume.
• Use ops reporting to track off-premise sales, on-time, and cost performance.
• Perform all essential functions outlined in the Shift Leader role, including those from the Kitchen Lead and Team Member roles.

Benefits

• Competitive base salary + 15% bonus potential
• Medical, dental + vision insurance plans to suit your and your family's needs
• Paid Vacation + Wellness time
• 401(k) program
• Paid family leave; we fully support new parents
• Complimentary greens
• Free sweetgreen swag
• An opportunity to make a real impact on the people around you, both by growing them and connecting them to real food
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed