Assistant Club Manager
About The Position
The Assistant Club Manager is responsible for creating and cultivating a unique club atmosphere, overseeing all club operations including membership acquisition, and leading a high-performing team. This role involves monitoring member satisfaction, managing member-facing events, and executing company-wide initiatives. The Assistant Club Manager must maintain a strong business acumen, engage with the local community, and serve as a brand ambassador, promoting fitness and the JOHN REED brand values. They will also contribute to the talent strategy, including social media and content creation, and support the District Manager as a strategic team player.
Requirements
- Minimum of 3 years of management in a fitness, hospitality, or retail environment, including experience in revenue generation, client satisfaction, recruiting/onboarding, people management, and development.
- Ability to proficiently use POS and CRM systems, timekeeping, and any other computer programs required to meet business needs of the club.
- Prior experience in inspecting and adhering to safety sanitation guidelines.
- Must be able to work flexible schedule to include days, nights, weekends, holidays, and special events.
- Natural leader that is organized and structured, coupled with a warm and friendly nature.
- Must be able to lift upward of 50lbs.
- Must be able to move or assist in the movement of heavy equipment or machinery.
- Must be able to climb and descend stairs multiple times a day.
- Passion for fitness.
Nice To Haves
- Bachelor’s degree (BA or BS) preferred.
Responsibilities
- Create, form, and cultivate a JOHN REED community and a welcoming and unique club atmosphere at each location.
- Oversee all operations, including membership acquisition.
- Oversee recruiting, hiring, training of a high-performing club team. Lead with example and maintain a positive team spirit.
- Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the JOHN REED brand values.
- Manage all members facing events, including communications with our marketing team.
- Facilitate, execute, and monitor company-wide initiatives, from club member engagement events to team member building activities.
- Maintain a strong business acumen, including a thorough understanding of the competitive landscape and community around your club.
- Engage and participate in your local community while ensuring operational efficiency.
- Serve as the brand ambassador, sharing your passion and enthusiasm for fitness and JOHN REED.
- Contribute to the overall talent strategy of your location, including brand promotion, strategic planning, social media strategy, and content creation across the different channels connecting your club to the community.
- Support the District Manager as a strategic team player within the leadership team.
- Any other tasks and/or duties as assigned by Club Manager or District Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
