Assistant Closing Manager Full Time

BJ's Wholesale Club • Portsmouth, NH

21h • Onsite

About The Position

BJ’s Wholesale Club is seeking an Assistant Closing Manager to provide leadership and direction within the club, driving club performance. This role is responsible for overseeing recovery, utility, and perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer), as well as overnight prep, to ensure all areas are clean, stocked, and ready for morning opening. The Assistant Closing Manager will also be accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) club conditions, and assisting in audit compliance efforts. This role serves as Manager on Duty (MOD) as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained. Additional certifications for forklift operation and specific retail propane oversight (in Florida) are also required.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations preferred.
• Experience in managing inventory turnover and waste reduction strategies.
• SERV Safe certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• Familiarity with AI tools, including ChatGPT, is valued.

Nice To Haves

• College degree preferred.

Responsibilities

• Oversee Recovery, Utility, and Perishable departments (Produce, Meat, Bakery, Deli, Dairy/Freezer) as well as overnight prep to ensure all areas are clean, stocked, and ready for morning open.
• Provide leadership and direction within the club and drive club performance.
• Maintain policies and procedures.
• Deliver a positive service experience to members.
• Provide Grand Opening Look Daily (GOLD) club conditions.
• Assist in audit compliance efforts.
• Drive collaboration with Business Partners (BPs).
• Oversee onboarding, certification, and training to ensure food safety and operational excellence.
• Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Encourage continuous learning and create opportunities for others to succeed.
• Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.
• Build inclusive relationships that support a collaborative and respectful team environment.
• Support team development through training, feedback, and on-the-job coaching, ensuring learning takes place in the flow of work.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment by fostering open communication and team trust.
• Celebrate achievements and focus on career growth.
• Ensure daily execution of GOLD Member Standards and consistently reinforce key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Observe Member engagement and department execution to ensure a premium shopping experience.
• Support the team in resolving Member issues and delivering satisfaction.
• Consistently deliver GOLD Standards in the club.
• Ensure the club is at plan or better for all Bottom Quartile core KPIs relevant to the role.
• Meet or exceed Labor and Supply Plans for the club.
• Use reporting to identify trends and areas of opportunity.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Actively walk the floor during closing hours to observe execution, engage with Members, and support team performance.
• Guarantee a Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience is delivered until the last Member exits the building.
• Validate that registers remain open, perishable stations are attended, and all service areas are operational through the final Member transaction.
• Personally resolve or escalate Member concerns during closing to ensure satisfaction and timely service recovery.
• Monitor evening inventory levels, product rotation, culling, and merchandising execution, with a focus on perishable departments.
• Confirm completion of daily cleaning checklists, sweep logs, waste pulls, and safety protocols to uphold cleanliness and compliance.
• Coach Recovery and Utility Clerks to ensure efficient task execution and appropriate zone coverage during closing.
• Leverage Hot List, NAFS, electronic reports, incorrect price sign reports, pallet tag usage, productivity dashboards, and department-level reporting to validate execution and drive efficiency.
• Ensure all sanitation, cold chain, and safety checklists are completed daily and documentation is fully compliant with audit standards.
• Identify and escalate issues with compactors, refrigeration units, and cleaning equipment to avoid disruptions in operations.
• Reinforce ServSafe, PPE compliance, and department-specific training during onboarding and ongoing development of team members.
• Actively support bottom quartile departments by ensuring follow-through on action plans and daily execution standards to close performance gaps.
• Partner with the Closing Manager, Assistant Club Managers, Club Manager, and Department Leads to improve closing routines and enhance the overall member experience.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Execute assigned tasks and ensure compliance with company initiatives and product liability protocols.
• Provide operational support outside primary scope as directed by club leadership.
• Follow all safety protocols and procedures to ensure compliance and effective equipment use.
• Maintain consistent presence as an essential function of the role to support execution and leadership coverage.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED