Assistant Clinical Manager - Surgical Services

American Addiction Centers•Chicago, IL

2d•$44 - $66•Onsite

About The Position

This role assists PCC leadership with the day-to-day operations of Surgical Services to ensure high-quality and cost-effective patient care. The Assistant Clinical Manager serves in the role of Charge Nurse, assigning patient and non-patient care tasks in a safe and effective manner, and maintaining staffing requirements in accordance with established policies and patient volume. This position collaborates with physicians, management, and other healthcare professionals to ensure the delivery of quality care and high patient satisfaction. The role contributes to achieving system, site, and unit goals by prioritizing duties and responsibilities, and assures accurate reporting of census, acuity, and staffing. The Assistant Clinical Manager also ensures the availability of appropriate supplies, monitors reports, and ensures compliance with all regulatory agency standards and hospital policies. Patient safety is promoted through reporting issues and participating in safety initiatives. The role practices Performance Improvement principles to contribute to positive patient outcomes, responds to patient and family concerns, and demonstrates support for unit-based performance improvement plans. Recommendations for improvement are made, and the incumbent assists in the Performance Improvement Process. A current knowledge of Mission, Philosophy, Policies, and Procedures is maintained. The Assistant Clinical Manager serves as a clinical resource to staff, collaborates with the health care team to facilitate the Care Management process, and serves as a role model for “Service First” standards. They facilitate Service Recovery, take initiative with problem resolution and conflict management, and participate with PCC leadership to provide a positive work environment for staff growth and development. Major rule violations and work performance issues are referred to management. The role assists with data collection/tracking for education/in-service of assigned staff, assists with the development of staff competencies and skills checklists, and facilitates staff attendance at in-services by providing appropriate coverage. Positive coaching/mentoring skills are practiced to foster staff growth and development. Timely and objective performance pathways are conducted for assigned staff, subject to review with management. Educational needs of the staff are assessed, and education opportunities are facilitated. Orientation of new staff is coordinated. Individuals are assisted with identifying professional goals and provided opportunities to achieve them. Staff concerning matters involving minor performance variances and minor disciplinary counseling are addressed, and management is consulted if written disciplinary action is warranted. The role is responsible for personal/professional growth and development, keeping abreast of current standards of care, and proactively seeking out education opportunities, including earning 10 continuing education hours annually (8 of which must be Pediatric specific). Participation in activities to enhance professional growth through involvement in professional organizations and continuing education is expected. Clinical expertise in pediatrics is maintained, serving as a resource and role model for clinical care. The incumbent serves on various unit and hospital committees to increase knowledge and networking skills.

Requirements

Nurse, Registered (RN)
Typically requires 3 years’ experience in specialty area
May require specialty-focused continuing education and/or certifications based upon department discretion.
Ability to assume charge/schedule coordinator role
Ability to communicate effectively and work cohesively with a diverse work group
Skills specific to each unit's specialty
CPR
Illinois Licensed Professional Registered Nurse Certification relative to specialty area, if applicable.
Ability to travel locally
Ability to work within stressful conditions and difficult situations
Resilient and flexible in changing environment
Ability to cooperate and work well with others
Ability to make sound and timely decisions
Ability to perform lifting and bending
Demonstrates the ability to recognize the needs of behaviors of variety of age groups of patients treated i.e. understands child development, normal patterns of adolescent behavior.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.
Ability to function in a fast-paced environment with established time constraints.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Responsibilities

Serves in the role of Charge Nurse. Assigns patient and non-patient care in a safe, effective manner
Maintains staffing requirements in accordance with established policies, patient volume
Collaborates with physicians, management and other healthcare professionals to assure the deliver of quality care and high patient satisfaction
Contributes to achieving system, site and unit goals by prioritizing duties and responsibilities
Assures accurate reporting of census, acuity and staffing at predetermined times
Assures that Point of Care Testing/Code Carts/Code Boxes are accounted for
Assures appropriate supplies are available to staff via Lawson
Monitors/Edits Report Express Reports in a timely manner
Ensures compliance with all regulatory agency standards, i.e., federal, state, city, Accrediting Organization, IDPH and all hospital policies and procedures.
Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives
Practices the principles of Performance Improvement in order to contribute to positive patient outcomes
Responds to issues/concerns of patients and families in a timely manner. Refers complex issues to management
Demonstrates positive support and participation in unit base performance improve plan, indicators and outcomes
Make recommendations for improvement. Contributes to achieving system, site and unit goals
Assists in the Performance Improvement Process
Demonstrates and maintains a current knowledge of Mission, Philosophy, Policies and Procedures
Serves as a clinical resource to staff
Collaborates with members of the health care team to facilitate the Care Management process
Serves as a role model for “Service First” in practice and facilitation of staff adherence to Service First courtesy standards and scripts
Facilitates Service Recovery
Takes initiative with problem resolution and conflict management when presented with issues/concerns
Participates with PCC leadership to provide positive work environment for staff in terms of growth and development and job satisfaction
Refers major rule violations/work performance issues to management utilizing the established chain of command.
Assists with data collection/tracking for education/in-service of assigned staff.
Assists with the development of staff competencies and skills checklists.
Facilitates staff attendance at in-services by providing appropriate coverage of unit.
Practices positive coaching/mentoring skills to foster staff growth and development.
Conducts timely and objective performance pathways for assigned staff subject to review with management prior to presentation to staff
Assesses educational needs of the staff and facilitates education opportunities. Coordinates orientation of new staff in conjunction with the MCO and APN
Assists individuals with identifying professional goals and provides opportunities to achieve these goals
Addresses staff concerning matters involving minor performance variances and minor disciplinary counseling
Consults with management if written disciplinary action is warranted
Responsible for personal/professional growth and development
Keeps abreast of current standards of care via literature, educational events, internal and external resources and networking
Proactively seek out education as opportunities. Earn 10 continuing education hours annually. 8 of the 10 continuing education hours must be Pediatric specific.
Participates in activities to enhance professional growth by involvement in professional organization and continuing education.
Maintains clinical expertise in pediatrics. Serves as a resource and role model for clinical care.
Serves on various unit and hospital committees to increase knowledge and networking skills

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program