Assistant Clinical Manager - NP
About The Position
The Assistant Clinical Manager (ACM) supports the Clinical Operations Manager in overseeing a distributed team of Nurse Practitioners (NPs) delivering high-quality, patient-centered care across a multi-state telehealth platform. This role ensures clinical excellence, regulatory compliance, and operational efficiency across service lines including urgent care, weight management, men’s health, and women’s health in all 50 states plus DC. The ACM serves as both a clinical leader and operational partner, providing mentorship, performance oversight, and quality assurance while helping scale telehealth services safely and effectively.
Requirements
- Active, unrestricted NP license in at least one U.S. state (multi-state licensure preferred)
- National board certification (e.g., FNP, AGNP)
- 3+ years of clinical experience, including telehealth experience
- 1+ year in a leadership, supervisory, or lead clinician role
- Strong knowledge of telehealth regulations across multiple states
- Experience in at least one of the core service lines (urgent care, weight management, men’s or women’s health)
- Excellent clinical judgment and decision-making
- Leadership and team development experience
- Regulatory and compliance awareness
- Excels in communication and collaboration
- Data-driven and performance management background
- Adaptability in a fast-paced, virtual care environment
Nice To Haves
- Licensure in multiple states (or willingness to obtain)
- Experience managing distributed/remote clinical teams
- Familiarity with EMR/EHR systems and telehealth platforms
- Background in quality assurance, chart auditing, or clinical operations
- DEA/CDS license
Responsibilities
- Supervise and support a team of Nurse Practitioners delivering telehealth care across multiple specialties
- Provide real-time clinical guidance and escalation support for complex patient cases
- Ensure adherence to evidence-based guidelines and company clinical protocols
- Promote a culture of patient safety, quality, and continuous improvement
- Assist in onboarding, training, and ongoing education of NPs
- Conduct performance evaluations, chart reviews, and competency assessments
- Mentor clinicians to improve clinical decision-making, documentation, and patient experience
- Address performance concerns and support corrective action plans
- Perform routine chart audits for quality, compliance, and documentation accuracy
- Ensure compliance with state-specific regulations, licensure requirements, and telehealth laws across all jurisdictions
- Collaborate with compliance and legal teams to maintain regulatory readiness
- Support accreditation and audit processes as needed
- Partner with operations to optimize provider scheduling, coverage, and patient flow
- Monitor key performance indicators (KPIs) such as patient satisfaction, clinical outcomes, and productivity
- Identify workflow inefficiencies and implement process improvements
- Support scaling initiatives and new service line rollouts
- Work closely with product, engineering, pharmacy, and customer support teams
- Provide clinical input into telehealth platform improvements and protocols
- Participate in interdisciplinary case reviews and program development
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible PTO Policy
- Paid Holidays
- Short Term Disability
- Training & Development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
