Clinical Educator (NP)

You Health

1d

About The Position

The Clinical Educator (NP) supports clinical quality and education for Nurse Practitioners and physicians delivering care on the Hims & Hers platform. This role reinforces clinical protocols and documentation standards, provides targeted coaching on platform workflows and clinical decision-making, and ensures safe, high-quality patient care in standard and moderately complex scenarios by leveraging QA and chart audit data. Clinical Educators work on a small team of NPs reporting to the Senior Manager, Clinical Education & Development, allowing for close collaboration and mentorship.
Clinical Educators independently manage a broad range of education, coaching, and quality-related responsibilities with minimal oversight. They serve as trusted clinical resources, offering real-time guidance to providers and using QA and quality metrics to inform actionable coaching, improve workflows, and optimize provider performance.
In addition to direct coaching, Clinical Educators proactively identify trends and risks to patient safety and quality KPIs, while identifying opportunities to improve provider training, operational processes, and workflows. They also work to scale manual processes (such as automating coaching interventions or standardizing provider guidance) to keep pace with provider growth alongside Hims & Hers. Clinical Educators collaborate closely with Clinical Leadership, Training & Content, and other cross-functional partners to enhance education programs, strengthen clinical quality, and optimize the overall provider experience.

Requirements

• NP licensure and board certification required and in good standing
• 3–5+ years of direct patient care experience, including diagnosing, prescribing, and establishing treatment plans
• 3–5+ years of experience in clinical education, provider coaching or mentoring, clinical quality improvement, or clinical operations
• Strong understanding of clinical quality standards, chart audit processes, and performance coaching
• Demonstrated ability to use data to inform coaching, identify trends, and drive improvement initiatives
• Experience collaborating cross-functionally with clinical and non-clinical stakeholders (e.g., Product, Training, Ops)
• Excellent communication, facilitation, and documentation skills
• Ability to thrive in a fast-paced, mission-driven, and rapidly evolving telehealth environment

Nice To Haves

• Current or prior certification as an Advanced Education Specialist
• Prior experience providing care on the Hims & Hers platform or other telehealth platforms
• Experience treating patients across key domains including weight management, hair loss, sexual health, hormone replacement therapy (HRT), and testosterone support

Responsibilities

• Serve as the primary clinical resource for providers by responding to inquiries and providing guidance on protocol interpretation, platform/EMR workflows, documentation standards, and clinical decision-making.
• Provide coaching to reinforce adherence to clinical standards, protocols, and quality expectations, supporting providers in standard and moderately complex scenarios.
• Work closely with providers requiring additional support due to quality trends or low QA scores, offering targeted, actionable coaching.
• Connect with Subject Matter Experts (SMEs) when necessary for further clinical guidance
• Conduct live training and shadowing sessions for newly onboarded providers, ensuring they ramp efficiently and understand quality expectations early in their tenure.
• Periodically practice on the platform as a provider to maintain firsthand familiarity with workflows and the EMR, using this experience to enhance coaching, training, and operational insights.
• Proactively identify trends, clinical risks, documentation issues, or protocol adherence concerns and escalate as appropriate.
• Support initiatives to improve provider quality and mitigate risks to patient safety.
• Synthesize trends from provider questions, operational challenges, and recurring issues to identify opportunities and implement scalable solutions—such as improved education materials, coaching automations, and workflow enhancements—to optimize provider support and efficiency.
• Take ownership of discrete initiatives, service lines, resources, or playbooks within the Clinical Education function.
• Serve as a trusted internal resource on clinical workflows, provider experience, and protocol application.
• Partner with Training & Content and other teams to enhance provider education programs and materials.
• Represent the Clinical Education team in cross-functional projects and discussions, providing feedback on workflow challenges, protocol clarity, and opportunities to improve the provider experience.

Benefits

• Competitive salary
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed