Assistant Clinical Lead MA - Occupational Medicine Clinics Full-Time

Trinity Health•Boise, ID

2d•Hybrid

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Occupational Medicine Service Line is now hiring for a driven and personable Assistant Clinical Lead Medical Assistant! This position will assist in the coordination of the day-to-day back office operations focusing on customer service and physician/staff relationships at six (6) Occupational Medicine clinic locations. This position will work alongside the Area Practice Manager and Lead Patient Service Rep and will assist with overseeing 8 clinical support staff (MAs and LPNs).

Requirements

High School Diploma or equivalent required at hire.
MA certification required within 90 days of hire from one of the following Saint Alphonsus approved agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcare Association (CCMA), National Center for Competency Testing (NCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC), National Phlebotomy Certification Examination (NPCE MA).
1 Year of MA experience OR Current MA Certification OR obtain or renew certification within 90 days from hire from approved credentialing agencies listed above.
Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire.
CNA and EMT certifications will not count towards an MA certification.

Nice To Haves

Previous clinical experience preferred.
Self-motivated, has strong communication skills and follow-through.
Strong organizational skills and be extremely detail oriented.
Enjoy building teams and partnering with clinic leadership and physicians.
Desire the ability to make decisions and take action in stressful situations, while providing outstanding customer service.

Responsibilities

Provide clinical leadership and assist the Area Practice Manager.
Mentor and discipline clinical staff as appropriate to their professional licensure or certification.
Support staff education and development.
Identify methods of improving patient care.
Ensure regulatory compliance, education, and readiness.
Instruct policies and procedures with clinical functions.
Manage inventory of all medical/surgical supplies.
Create staffing schedules as needed.
Complete competency and evaluation as indicated by their licensure or certification.
Actively participate in network process improvement projects as delegated by the Practice Nurse Lead.
Provide medical assisting care to an assigned patient population under the direction of a provider, RN, or LPN.
Attend all required leadership meetings (lead nursing, regulatory, tracers/audits, ACC, harm reduction, and other meetings as assigned).
Distill meeting content, evaluate its applicability to Occ Med, and coordinate with leadership to ensure SAHS and SAMG compliance.
Manage documentation for a daily four-site morning huddle via Teams to ensure smoother operations and cross-clinic alignment.
Conduct one-on-one meetings with clinical staff once a month and rounding in-person with clinical staff once a quarter.
Develop and maintain clinic schedules.
Independently manage staffing without access to the float pool, including covering sick calls, PTO gaps, and clinical staffing emergencies, filling these roles when needed.
Assist with recruitment of new clinical openings, such as reviewing resumes and conducting interviews.
Train and onboard all new clinical team members.
Train staff on DOT and non-DOT drug screen collection.
Schedule and coordinate breath alcohol technician (BAT) trainings.
Oversee clinic processes including: vaccine ordering, medication/supply ordering and outdates, stocking and room setup, Joint Commission standards, and perform daily/weekly/monthly audits.
Create, update, and maintain SOPs, EOPs, and clinical documentation.
Staff and coordinate onsite events including blood pressure checks, vaccination clinics, audiogram baselines and surveillance exams, and baseline and surveillance physical exams.
Act as a superuser for all essential clinic tasks (urinalysis, N95 fit testing, spirometry, audiometry, glucometer, etc.) including tracking and logging all competencies.
Assist with Work STARS program including hiring, training, and developing new workflows.