Assistant Client Care Manager - Durango, CO

THUMA dba Visiting Angels•Durango, CO

9d•Onsite

About The Position

Visiting Angels is seeking a compassionate individual to manage non-medical in-home care and provide management assistance in the Durango, Ignacio, and Cortez, CO areas. This full-time position involves coordinating services between clients and caregivers to ensure continuity of care and meet client needs. The role also supports the Client Care Manager and may require filling in as a caregiver for unstaffed shifts. Travel is required and mileage is reimbursable.

Requirements

Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines.
Ability to work independently with a minimum amount of direction and/or supervision.
Ability to generate goodwill for the organization and its management among staff, clients, and caregivers.
Demonstrate a strong commitment to client service excellence.
Possess and maintain good physical and mental health, including current TB testing.
U.S. Citizen or evidence of valid Alien Work Permit.

Responsibilities

Answer the telephone.
Demonstrate dependability.
Maintain timely data entry for schedules and care recipient information.
Timely copying and filing of appropriate care recipient documentation.
Participate in evaluations of caregiver staff.
Recognize and reward good job performance and promote caregiver recognition.
Maintain professional relationships with clients and employees, assuring clients and employees’ confidentiality.
Independently respond to and resolve any clients’ or caregiver complaints or concerns.
Communicate and refer appropriate matters to the Client Care Manager or Care Director.
Communicate and reinforce Visiting Angels’ policies and procedures.
Fill in as a Caregiver for un-staffed shifts.
On-call evenings and weekends, as directed.
Perform other functions as deemed appropriate by the management team.
Travel required (Mileage is reimbursable).
Fill in as a caregiver for clients when needed.