Assistant Cinema Manager
About The Position
Brooklyn Academy of Music (BAM) is seeking an Assistant Cinema Manager to work closely with the Cinema Management Team, Projectionists, and Programmers to operate a busy and dynamic four-screen cinema in downtown Brooklyn. The Assistant Manager supervises the Floor Staff and handles all operations within the cinema, from box office and concession sales to customer service. The role involves maintaining an innovative and quality operation of BAM’s Cinemas 365 days a year, protecting BAM’s brand by promoting its award-winning cinema programming, and expanding awareness of cinema at BAM to cultivate film audiences.
Requirements
- Bachelor’s degree, or equivalent work experience.
- Some supervisory experience required.
- Ability to provide friendly and polite customer service.
- MUST be able to work holidays, evenings and weekends.
- Works well with others and is a team player.
Nice To Haves
- Experience working at a movie theater is preferred.
Responsibilities
- Supervise the Floor Staff and handle all operations within the cinema, from box office and concession sales to customer service.
- Maintain an innovative and quality operation of BAM’s Cinemas 365 days a year.
- Promote BAM’s award-winning cinema programming, with a primary focus on BAM Film, BAMcinemaFest, and ‘first run films’ while meeting revenue and strategic goals.
- Expand awareness of cinema at BAM and cultivate film audiences by communicating the diversity of the services that BAM provides.
- Learn point-of-sale (POS) system for use at the cinema concession stand and ticket box office.
- Be responsible for counting and logging all cash sales.
- Issue sales reports to film distributors.
- Coordinate with other departments (Security, Custodial, Facilities, Membership, Special Events, etc.) to ensure that cinema operations are run efficiently and effectively.
- Oversee and assist in the operations of Q&A’s and Special Events.
- Train, and manage Floor Staff.
- Assist customers with ADA needs, both mobility based as well as audio-visual.
- Monitor and ensure proper food handling and health and safety issues.
- Daily inspection of premises for Fire Safety and other issues.
- Assisting in customer incidents (refunds, interrupted screenings, etc.).
- Building film schedules, promos and special codes in Tessitura.
- Manage Concession operation including but not limited to; purchasing, marketing and display of merchandise.
- Communicate clearly and effectively to customers questions on, directions, programming, local suggestions.
- Ensure that cinemas comply with all health and safety standards.
- Report to work promptly.
- Displaying a welcoming, professional and upbeat appearance.
- Daily upkeep of the Cinema space during operations. (Cinemas, workspace, lobby).
- Work within a team environment and take direction from Cinema Management Team.
- When closing, staying onsite until all customers have left.
Benefits
- medical, dental, and vision insurance
- retirement plan opportunities including both 401(k) and pension plans
- access to BAM's fantastic programming
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
