Assistant Central Manager - Durable Medical Equipment (DME)

Corner Medical • Robbinsdale, MN

13h • Hybrid

About The Position

The Assistant Manager is responsible for overseeing the daily operations of their assigned Corner Home Medical branch location. This role provides leadership, direction, and coordination across the branch while ensuring compliance with company policies, operational standards, and regulatory requirements. The Assistant Manager works collaboratively with CHM leadership and branch teams to promote efficiency, accountability, and an exceptional customer experience. This is a leadership opportunity within a growing DME organization with a direct impact on branch performance, employee development, and customer satisfaction. It is a high-visibility role working closely with executive leadership, offering a blend of operations, people leadership, and compliance oversight, with the opportunity to drive process improvement and operational excellence.

Requirements

• Bachelor’s degree from a four-year college or university OR 5 years of DME CSR experience
• Strong understanding of the DME market
• Valid Minnesota driver’s license
• Proven leadership and supervisory experience
• Strong customer service orientation
• Ability to work independently, prioritize tasks, and make sound decisions
• Strong problem-solving skills with a positive, solution-focused approach
• Willingness to travel between branch locations
• Ability to quickly learn departmental programs, policies, and procedures
• Strong organizational, time management, and communication skills
• Ability to perform effectively in a fast-paced environment with frequent interruptions
• Excellent written and verbal communication skills
• Fluent in reading, writing, and speaking English
• Highly motivated, detail-oriented, and dependable
• Proficient in computer systems including word processing, spreadsheets, databases, payroll, inventory, and project management software

Nice To Haves

• Working knowledge of Brightree software preferred (training provided)

Responsibilities

• Work collaboratively with CHM management and personnel to support company goals and culture
• Maintain strong professional relationships with suppliers, customers, and internal teams
• Promote and protect the Corner Home Medical brand, reputation, and commitment to customer satisfaction
• Provide leadership and oversight to all personnel within assigned branch
• Foster a positive, accountable, and performance-driven work environment
• Direct the overall operations, coordination, and evaluation of assigned branch
• Train, evaluate, and develop branch employees in compliance with company policies and applicable laws
• Ensure adherence to company standards including safekeeping of funds, personnel practices, grievance procedures, and regulatory compliance
• Review operational records, reports, and documentation to identify deviations and implement corrective actions
• Address and respond to patient complaints and oversee claim resolutions in alignment with company public relations policies
• Inspect branch facilities to ensure cleanliness, appearance, and maintenance standards are met
• Participate in continuous improvement initiatives and company training programs
• Work cross-functionally with other departments to ensure operational alignment
• Perform additional duties and special projects as assigned

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level