Assistant Center Sales Manager, Tallahassee

EWC Growth•Tallahassee, FL

2d•Onsite

About The Position

The Assistant Manager (ACSM) is a high-energy, people-first leader responsible for creating an incredible guest experience and motivating a team to perform at its best. As a key member of the Center Leadership Team, the ACSM partners with the Center Sales Director to foster a growth culture. This role involves coaching and developing the front-of-house team, driving sales and KPIs, ensuring smooth center operations, and guaranteeing every guest feels confident, cared for, and eager to return. This is a full-time, hourly leadership position with significant earning potential, excellent benefits, and opportunities for career advancement.

Requirements

2+ years of leadership or management experience, preferably in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Current Key Holder or emerging leader ready for the next step.
Ability to coach people and help them succeed.
Comfortable discussing sales, goals, and KPIs, and motivating a team around them.
Experience with POS and computerized scheduling systems; Zenoti preferred.
Clear, professional, and confident communication skills.
Ability to stay organized and composed during busy periods.
Positive energy, strong judgment, and a solutions-first mindset.
Willingness to roll up sleeves and lead by example.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and set them up for success.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Create a culture of accountability, energy, teamwork, and results.
Lead from the front by educating guests on Wax Passes, Services, and Products.
Help the team achieve sales and performance goals through coaching and real-time feedback.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grass-roots marketing opportunities.
Set the standard for guest experience from check-in to check-out.
Process appointments, payments, refunds, and guest requests with confidence and professionalism.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and step in quickly to resolve concerns.
Ensure every interaction reflects the EWC Growth standard.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready at all times.
Jump in wherever needed to keep the team and center performing at their best.