Assistant Center Manager - North Little Rock

Sage Health•North Little Rock, AR

8d•Onsite

About The Position

The Assistant Center Manager manages the day-to-day workflow of the front office and clinical staff areas to ensure efficient delivery of high-quality clinical care and operational excellence for patients. Responsibilities include providing coverage in the Center Manager's absence, clinical range, and support as a medical assistant. Demonstrates competency and skills to serve a diverse geriatric population.

Requirements

Medical Assistant Certified
Completion of a Medical Assistant program
Current Basic Life Support certification
Medical office experience
Supervisory or management experience
Strong clinical assessment skills and experience with chronic disease management
Experienced working in medically underserved/culturally diverse communities
Excellent interpersonal, written, and verbal communication skills
Experience with Microsoft Office Word, Outlook, and Excel.
Full COVID-19 vaccination (including boosters) is essential to this role. Candidates in states that mandate COVID-19 booster doses must also comply with those state requirements.

Nice To Haves

Bachelor’s degree in healthcare administration, health services administration, or similar.
Managed care experience, i.e., Medicare HMO, D-SNP
Experience working with electronic health records systems.
Motivational interviewing
Bilingual Spanish and English

Responsibilities

Manages the center’s day-to-day operations in the absence of the Center Manager
Provides clinical support in the absence of the Medical Assistant or on high-volume days.
Ensure patient information remains secure and confidential.
Maintains a safe, secure, and healthy work environment by following Sage Health policy and procedures and complying with legal regulations.
Maintain calendar-recording staff-leave dates to monitor for adequate coverage and request additional support from the Market Clinical Manager as needed.
Monitor the daily performance of clinical team members to ensure duties are completed accurately, efficiently, and timely. Monitor and control overtime.
Collaborates with Market Clinical Manager, Center Manager, and Human Resources regarding employee-related matters.
Partners with the Market Clinical Manager, Center Primary Care Physician, and Center Manager in interviewing and selecting clinical staff, i.e., Medical assistants echo tech.
Assist medical assistants, technicians, and providers with maintaining patient flow to ensure patients are seen timely and efficiently.
Assist medical assistants, nurses, and providers as needed by returning patient calls and completing provider orders such as medication refills, scheduling referral and specialist appointments, performing venipunctures and finger sticks, injections, completing laboratory forms, and performing other tests such as a urinalysis, strep test, EKG, vision screening, pulse oximetry, etc.
Serve as a backup medical assistant due to staffing needs, including vacations, illnesses, lunches, etc.
Conduct clinic staff meetings in the absence of the Center Manager
Attend clinical meetings and relay pertinent information to clinical team members timely.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Promote a positive work environment where team members willingly serve each other.
Interview patients, record information in patient's charts, and prepare treatment rooms to examine patients.
Assists MD/clinician with exams/procedures.
Supports the clinical team in providing concierge-level care coordination to patients.
Measures patient vital signs (weight, height, blood pressure, pulse, respirations, temperature).
Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members, i.e., care coordinators, community outreach specialists, patient experience associates, etc.
Assist primary care physicians in executing virtual appointments in patients' homes.
Ensures patient electronic health records are updated with the most recent medical treatments
Maintains a state of readiness for health plan audits and local, state, and federal inspections, i.e., CLIA, OSHA, etc.
Perform other duties as assigned.