Assistant Center Manager (Jamaica)

City of New York•New York City, NY

1d•Onsite

About The Position

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under the direction of the SNAP Deputy Director, with considerable latitude for decision making, performs difficult and responsible specialized administrative work supervising the functions of the City-wide Claims Units and/or supervising the functions of the City-wide Special Projects Units. The City-wide Claims Units are responsible for determining if Food Stamp claims should be filed on cases with change actions resulting in a benefit issuance change. The City-wide Special Projects Units are responsible for processing cases identified through computer matches, and city-wide projects involving the processing of cases and resolving data entry discrepancies. These incumbents are rotated periodically and used interchangeably within the Reception, Applications, Control, Recertification, Special Projects, and Change Center sections within the food stamp sites. FIA’s SNAP division is recruiting for two (2) Principal Administrative Associate, II’s to function as Assistant Center Managers.

Requirements

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above.
Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Coordinate and maintain control of the activities of the Claims Units Section Supervisors and their subordinate staff involved in the processing of cases to determine if Food Stamp claims should be initiated.
Coordinate and maintain control of the activities of the Special Projects Section Supervisors and their subordinate staff involved in the processing of Food Stamp cases identified on computer matches and special projects.
Oversee the review of Food Stamp cases for claims determination; ensures that claims are processed timely to avoid sanctions. Ensure that the rules of Food Stamp recertification and eligibility determination are properly applied.
Oversee the review of Food Stamp cases for computer match resolution; ensures that cases are processed timely to avoid sanctions. Ensure that rules of Food Stamp recertification and eligibility determination are properly applied.
Identify performance deficiencies and assist in training staff in their performance of work to ensure that deficiencies are corrected and to keep staff informed of new or revised policies and procedures. Ensure that staff has adequate training in compliance with Federal and State guidelines.
Prepare weekly and monthly administrative reports for submission to the SNAP Deputy Director. These reports depict fluctuations in activities, monitor performance and evaluate service request and effectiveness.
Interpret State, Federal and Agency policies, procedures, and regulations for clerical and administrative staff; communicates changes in regulations, policies and procedures impacting work.
Maintain liaison with the Food Stamp centers to facilitate information collection on cases under review.
Monitor and maintain controls of units’ performance and activities geared to promote quality of service. Monitor time and leave records for subordinates.
Participate in conferences with Group Supervisors regarding the functioning of the units to ensure that Food Stamp claims are carried out efficiently and effectively in a timely manner; make recommendations for improvements.