Assistant Center Manager UPS Store

The UPS Store•Chicago, IL

7d•Onsite

About The Position

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Requirements

High school diploma or GED required
One year of supervisory experience in logistics, retail, or other relevant industry
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong customer service skills and abilities
Physical ability to perform this job (lifting, bending, etc.)
Ability to listen, follow, and lead
Ability to help the Center Manager attain defined targets
Dynamic personality
Ability to help motivate a team to optimize performance

Nice To Haves

College coursework or a degree preferred
Advanced education degree, coursework, or tech school desired
P&L experience preferred

Responsibilities

Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and helps facilitate weekly or monthly staff meetings
MUST BE AVAILABLE Monday through Friday.
Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
Helps develop and implement the store marketing program
Helps manage Center financials and prepare/provide reporting
Manages inventory
Reviews daily employee timesheets and submits for payroll processing
Helps oversee Center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned