ASSISTANT CASE MANAGER ESSHI

EAGLE STAR HOUSING INC • Binghamton, NY

9d • Onsite

About The Position

Eagle Star Housing is a non-profit organization established in 2012, dedicated to assisting Veterans and individuals experiencing housing instability in Upstate New York to achieve self-sufficiency. The organization focuses on providing supportive and comfortable environments to help vulnerable individuals reach their individualized goals. This full-time position is for an Assistant Case Manager within a Permanent Supportive Housing program located in Binghamton, NY. The role involves providing supportive services to residents, particularly Veterans and individuals with severe mental illness (SMI), under the guidelines of the Empire State Supportive Housing Initiative (ESSHI). The primary objective is to enhance resident stability and self-sufficiency through a strengths-based, Housing First approach. The Assistant Case Manager will work under the direction of the Permanent Supportive Housing Director, ensuring full capacity in 27 permanent supportive housing units. Responsibilities include providing case management, developing individualized service plans, coordinating with outside providers, and facilitating weekly structured activities, including life skills training. The role also involves goal planning, connecting clients to community resources, conducting home visits, and monitoring rental payments. Additionally, the Assistant Case Manager will assist Veterans with housing searches if they no longer require the supportive housing program. The position requires advising and motivating program participants, collaborating with the Housing Director to meet resident needs, assisting residents in settling into their apartments, conducting regular check-ins, collaborating with community partners, facilitating group activities, and maintaining electronic medical records. The ideal candidate will be a team player with excellent written and verbal communication skills, a self-starter, positive, thoughtful, and creative.

Requirements

• Travel is required
• Unrestricted license is mandatory
• Ability to make independent decisions as necessary
• Working knowledge of computer technology (Microsoft Office)
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public
• Ability to calculate figures and amounts such as proportions and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must be a good team player
• Excellent written and verbal communication skills
• Self-starter
• Positive attitude
• Thoughtful and creative thinker

Nice To Haves

• Bachelor’s degree in Human Services, Social Services, Psychology or related field
• Experience in the human services field

Responsibilities

• Provides supportive case management to 28 clients assisting them to reach their goals
• Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building
• Provides review of included services eligible to those enrolled in ESSHI program
• Assist tenant in identifying needs to sustain unit in supportive housing
• Assist tenant in getting settled into ESSHI unit
• Conducts unit checks with tenant at minimum once per month
• Works with the resident to resolve issues around lease and/or program rules with the landlord
• Acts as liaison and works in conjunction with the Housing Director to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency
• Ensures all initial linkages to community providers are established and maintained
• Collaborates with all service providers and establishes team communication plan
• Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions
• Collaborates with all ESSHI team members for active involvement in ESSHI programing
• Attends team meetings
• Maintains current documentation related to admission, continued check-ins, and annually
• Assists with resident income verification and obtaining paperwork necessary to do so
• Updates Goal Plans with program participants using a case management approach
• Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance
• Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff
• Practices and promotes positive peer and resident relations
• Participates in and promotes quality improvement and maintains clear communications with the House Director regarding house needs and incidents
• Maintains a continuous physical presence within the house during working hours and responds to requests for assistance
• Maintains positive and collaborative relationship with leasing agent
• Identifies opportunities for improvement in all aspects of the program
• Assists with implementation of policies and programs
• Identifies and promptly addresses unsafe practices and other safety issues in the house
• Engages and educates community partners on the Supportive Housing program to increase referral rates
• Accepts responsibility for personal professional development and demonstrates desire for personal growth
• Attends staff meetings and other meetings as required by supervisor
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed