Assistant Case Manager (Case Aide)-Welcome Center

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. This role is for an Assistant Case Manager/Case Aide at the Welcome Center in Phoenix, AZ. DCS employees are called "Compassioneers" and work diligently to protect and support the safety, well-being, and future of vulnerable children and families. This is a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. After four years of successful service, you’ll also be eligible for promotion to the DCS Specialist Trainee position.

Requirements

High School Diploma or GED
Valid driver’s license and a satisfactory 39 month driving record
The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
Work history, Central Registry and Public Record will be considered
Ability to obtain and maintain CPR certification
Driving or the use of a vehicle as an essential function of the job to conduct State business
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

Understand child development needs, behavioral needs, and cultural influences on families and communities
Familiarize themselves with community resources and services that support children and families
Use strong communication skills, including active listening, de-escalation, and clear verbal and written communication
Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work
Basic principles of human and social services
Child welfare and family support concepts
Basic safety practices related to client transportation and child safety seating

Responsibilities

Transport clients and ensure proper use of child safety seats
Assist clients with application processes
Provide Case Assistance to participants involved in child safety services
Engage, observe and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
Provide trauma informed care to children
Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
Participate in professional meetings and deliver goods as requested
Document client interactions and activities
Work outside of regular hours, including weekends, holidays, and overtime