Assistant Campus Manager

Puppy Paws Hotel & Spa•Edmond, OK

1d•Onsite

About The Position

Works directly under the guidance of Campus manager to help manage day-to-day facility operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments: Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position.

Requirements

Maintain a Positive Culture and EXCELLENT customer service.
Uphold Puppy Paws Core Values
Always be actively growing in knowledge and skills through continued education
Excellent problem-solving, communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Comfortable and confident with all sizes and breeds of dogs.
Have a full understanding of all Puppy Paws SOP’s .
Understand and operate within the Puppy Paws Service Standards.
Be teachable and actively growing your knowledge and skills through continued education.
Attention to detail and able to take instructions well and a good memory.
Able to lift up to 50lbs.
Must know roles in all 4 departments.

Responsibilities

Ensures each department is following standard operating procedure s (SOP).
Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.
Ensures cleanliness of building according to cleaning spreadsheet.
HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager (all must be documented).
Ensures schedules are being properly maintained .
Performs employee reviews following SOP with Campus Manager.
Maintains disciplining of employees following Discipline SOP.
Ensures guidelines for team appreciation is being done.
Ensure checklists are being utilized and up to date at all times.
Maintain client carts
Review dog and employee incident reports for day and ensure they are handled properly
Assist with shift coverage and call-offs
Lead t raining and orientation with new staff
Assist in escalating and resolving client concerns
Support Campus Manager with operational coverage as needed
Model consistent, values-driver leadership
Proactively address interpersonal conflict with professionalism
Provide real-time feedback and coaching to peers
Maintain clear boundaries and appropriate authority
Facilitate team trust and psychological safety
Uphold and reinforce company standards and culture
Practice inclusive, team-focused decision making