Assistant Call Coach/Team Lead
About The Position
We are looking for an Assistant Call Coach/Team Lead to join our Sales & Service Development team. This hybrid role blends training design, facilitation, and coaching with call quality monitoring and compliance, making it an excellent fit for someone who is passionate about developing talent while ensuring service excellence. The ideal candidate will design engaging training content, deliver impactful workshops, and provide real-time coaching to enhance sales skills, communication, and compliance. By combining learning and development expertise with quality assurance, this role creates a positive, motivating environment that drives both individual growth and overall team success. Successful candidates will bring at least one year of call coaching experience and/or a background in consumer lending, debt settlement, or financial services. They should also be detail-oriented, highly organized, and adaptable, with the ability to meet deadlines and maintain a strong record of timeliness and attendance.
Requirements
- 1+ year of call coaching, training, or sales enablement experience.
- Strong facilitation and presentation skills with the ability to engage and inspire.
- Excellent communication and interpersonal skills.
- Organized, adaptable, and data-driven with a passion for continuous improvement.
Nice To Haves
- Experience in consumer lending, financial services, or call center operations is a plus.
Responsibilities
- Review and monitor calls for compliance, accuracy, and customer experience.
- Provide real-time coaching and feedback to improve sales and service performance.
- Design and deliver engaging training sessions, workshops, and role plays.
- Collaborate with leadership to identify training needs and create performance improvement plans.
- Track performance trends and report actionable insights to management.
- Foster a positive, motivating, and growth-focused team culture.
Benefits
- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
- Multiple PPO Medical Plans, as well as HDHP eligible plan.
- Dental Coverage
- Vision Coverage
- Company Paid Life Insurance
- 401K with a generous employer match
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
- Free Legal Services
- Employee Loan Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
