Team Lead Call Transfer

Hilton Grand Vacations • Orlando, FL

4d

About The Position

Are you an upbeat and motivating leader with a passion for developing individuals? Don't miss your opportunity to join the dynamic call center team at Hilton Grand Vacations! We are seeking a dedicated Call Transfer Sales Team Lead to train and motivate Vacation Advisors to follow HGV program methods and procedures. The Team Lead will ensure the accuracy and proper execution of various training modules, program and dialer updates, and sales techniques. Responsibilities Reinforce training about HGV values and coach team members on the proper package sale guidelines and details. Assist team Supervisor with tracking and maintaining the day-to-day team reports for performance and attendance. Monitor and "call walk" agents to improve efficiencies and sales techniques. Take over calls when necessary to assist with the sales process or provide a second voice. Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, Team Members and Management. Work closely with the team Supervisor, Shift Manager, and Director. Conduct and submit the team monitoring requirements on a timely basis as set forth by management. Update and help maintain all required University sales production reports. Maintain University scoreboards to ensure selected metrics are being tracked regularly. Maintain a highly motivated work environment through positive reinforcement and coaching. Promote Hilton Values at all times. Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Requirements

• Timeshare/Contact Center sales experience
• Proven track record in telephone sales
• Excellent verbal and written communication skills.
• Must poses the ability to develop and communicate unique ideas and concepts.
• Must have strong attention to detail and excellent organizational skills.

Responsibilities

• Reinforce training about HGV values and coach team members on the proper package sale guidelines and details.
• Assist team Supervisor with tracking and maintaining the day-to-day team reports for performance and attendance.
• Monitor and "call walk" agents to improve efficiencies and sales techniques.
• Take over calls when necessary to assist with the sales process or provide a second voice.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, Team Members and Management.
• Work closely with the team Supervisor, Shift Manager, and Director.
• Conduct and submit the team monitoring requirements on a timely basis as set forth by management.
• Update and help maintain all required University sales production reports.
• Maintain University scoreboards to ensure selected metrics are being tracked regularly.
• Maintain a highly motivated work environment through positive reinforcement and coaching.
• Promote Hilton Values at all times.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
• Employee Stock Purchase Plan become an owner in our company.
• Eligible team members can purchase HGV common stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed