Wire Transfer Team Lead

Western Alliance Bank•Henderson, NV

11d•$26 - $33

About The Position

As a Wire Transfer Team Lead you'll support the Wire Transfer Department Manager with the day-to day operation of the Wire Transfer Department. You'll provide work direction to a team of Wire Transfer Specialists and Senior Specialists as well as coordinate and assign work to ensure smooth operation within the department and daily deadlines and SLAs are met. In this role, you'll also provide guidance to the Specialists to resolve problems and issues, as well as assist with handling escalated customer issues. As a Wire Transfer Team Leads perform Wire Transfer Specialist you'll also conduct wire investigations, assist with procedure development/ maintenance, oversee department opening and closing operations, make decisions on accepting work near or after cutoff, and escalate personnel issues to the Wire Transfer Manager. Shift for this role is: 4:45 a.m - 1:15 p.m (PST) Responsible for supporting the Payment Operations Team by coordinating and monitoring the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines and department SLAs are met. Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed. Oversee department Opening and Closing operations. Timely reporting of any deficiencies to the Wire Transfer Department Manager. Provide guidance to Wire Transfer Specialists in daily work flows by effective delegation of assignments, providing necessary training on wire transfer processes and procedures and assist the Wire Transfer Department Manager with developing work schedules. Assist in the manual repair, verification, and processing of incoming and outgoing wire transfers, following controls in place to protect against fraudulent wire activity, Sanctions (OFAC) violations, and unnecessary risk and exposure, while meeting established deadlines. Responsible for gathering data and preparing reports for Management, Audit and other personnel as requested. Perform clerical and special departmental projects as assigned by the Wire Transfer Department Manager. Refer all personnel issues to the Wire Transfer Manager. Document errors or corrections, escalate to leadership and track findings for team member coaching and development. Provide OFAC Quality Review documents to the Wire Specialists/Senior Specialists and articulate the individual’s quality within. Provide one on one training to new team members and host group trainings or information sessions during team huddles. Update, create and track departmental procedures ensuring all procedure documents align with company standards and all information is current and correct. Assist with Wire Investigations, as well as handling of escalated customer issues. Make decisions on accepting work just prior to or after cutoff times. Seek to find where procedures/processes can be updated to increase productivity or reduce risk.

Requirements

5+ years of related experience.
High school diploma required; Bachelor's degree in related field preferred.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Intermediate experience of Domestic (FED/CHIPS) and International (SWIFT) Wire Transfer preferred.
Intermediate knowledge and experience with BSA Compliance/OFAC requirements and related decision-making experience as well as analyzing fraud/risk leveraging internal fraud systems preferred.
Intermediate speaking and writing communication skills.

Responsibilities

Support the Wire Transfer Department Manager with the day-to day operation of the Wire Transfer Department.
Provide work direction to a team of Wire Transfer Specialists and Senior Specialists as well as coordinate and assign work to ensure smooth operation within the department and daily deadlines and SLAs are met.
Provide guidance to the Specialists to resolve problems and issues, as well as assist with handling escalated customer issues.
Conduct wire investigations, assist with procedure development/ maintenance, oversee department opening and closing operations, make decisions on accepting work near or after cutoff, and escalate personnel issues to the Wire Transfer Manager.
Support the Payment Operations Team by coordinating and monitoring the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines and department SLAs are met.
Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed.
Oversee department Opening and Closing operations.
Timely reporting of any deficiencies to the Wire Transfer Department Manager.
Provide guidance to Wire Transfer Specialists in daily work flows by effective delegation of assignments, providing necessary training on wire transfer processes and procedures and assist the Wire Transfer Department Manager with developing work schedules.
Assist in the manual repair, verification, and processing of incoming and outgoing wire transfers, following controls in place to protect against fraudulent wire activity, Sanctions (OFAC) violations, and unnecessary risk and exposure, while meeting established deadlines.
Responsible for gathering data and preparing reports for Management, Audit and other personnel as requested.
Perform clerical and special departmental projects as assigned by the Wire Transfer Department Manager.
Refer all personnel issues to the Wire Transfer Manager.
Document errors or corrections, escalate to leadership and track findings for team member coaching and development.
Provide OFAC Quality Review documents to the Wire Specialists/Senior Specialists and articulate the individual’s quality within.
Provide one on one training to new team members and host group trainings or information sessions during team huddles.
Update, create and track departmental procedures ensuring all procedure documents align with company standards and all information is current and correct.
Assist with Wire Investigations, as well as handling of escalated customer issues.
Make decisions on accepting work just prior to or after cutoff times.
Seek to find where procedures/processes can be updated to increase productivity or reduce risk.