Assistant Call Center Manager

Seaside Plumbing • Bishopville, MD

6d • $25 - $27 • Onsite

About The Position

At Seaside Plumbing, we are seeking an Assistant Call Center Manager to join our team. This is a high-performance leadership role focused on coaching, accountability, and execution. You will be at the center of operations, supporting the team, driving performance, and stepping into leadership. We are looking for individuals ready to lead, provide feedback, and take ownership of results. This role is a pathway into leadership, where we invest heavily in leadership development, coaching, and performance systems to create strong, confident teams.

Requirements

• Experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback for quality control and quality assurance
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results
• Keeping up with documentation, updating, and implementation of SOPs

Benefits

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed