Assistant Business Unit Leader

ACR Supply Co•Raleigh, NC

1d•Onsite

About The Position

ACR Supply is a family-owned HVACR company known for its exceptional customer service and quality products. Recognized as a Best Christian Workplace, ACR Supply fosters a positive work environment where employees are motivated to come to work. The Assistant Business Unit Leader plays a crucial role in upholding the company's mission of serving with excellence, impacting businesses, families, and communities through their daily work.

Requirements

High School Diploma or GED
3 years experience in a customer facing role
1 year experience in a supervisory, lead, or management position
Current and Valid Driver’s License
1 year forklift experience
Knowledge of the HVAC industry products and practices
Ability to multitask in a fast-paced environment
Positive team-oriented mindset with a commitment to excellence
Demonstrated ability to learn and use new technology
Excellent customer service and communication skills
Attention to detail
Strong Critical Thinking skills and problem solving ability
Excellent organizing, planning, and prioritization skills
Strong active listening and social perceptiveness
Meet physical demands: regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. Frequently required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

3 years experience in the HVAC industry
2 years experience using inventory/ERP tracking software
1 year experience driving a 26 foot straight truck

Responsibilities

Support and coach team members in delivering consistent, high-level customer experiences
Assist in managing daily operations including inventory, counter sales, and order fulfillment
Help maintain a clean, organized, and efficient store environment
Resolve customer issues with empathy and urgency
Lead by example in upholding ACR’s core values
Contribute to store sales goals and team development plans
Support training initiatives that ensure teammates are knowledgeable about products, processes, and best practices to better serve ACR customers.
Act as an advocate for your team and actively facilitate new team member mentoring.
Work with the BUL and Distribution team to ensure that the store is stocked with the appropriate levels of inventory
Assist in marketing and new product team communications
Ensure continuous improvement on store procedures